Outlook "connecting to" pop-up

  • Thread starter Thread starter chaswood
  • Start date Start date
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chaswood

My client is running Outlook on Vista computers in a domain with a SBS2008
server.

Every time they start Outlook, they get a pop-up with "Connecting to
remote.ajax.com" and prompting for a username/password. remote.ajax.com is
the external URL pointing to their IP address. Canceling it seems to cause
no further problems.

Very annoying, and I've search extensively and find no solutions. Can
anyone help?

Thanks in advance!
 
chaswood said:
My client is running Outlook
Click to expand...

We are to guess which version of Outlook?
on Vista computers
Click to expand...

We are to guess which edition of Windows Vista?
in a domain with a SBS2008 server.

Every time they start Outlook, they get a pop-up with "Connecting to
remote.ajax.com" and prompting for a username/password.
Click to expand...

Have you checked what add-ins were installed for Outlook?

Same problem happen if you start Outlook in its safe mode ("outlook.exe
/safe")?

Tried rebooting Windows into its safe mode and retest?

Have you checked if you are using a proxy to connect through (Internet
Options -> Connections -> LAN settings)?
 
I disabled all add-ins and got the same result.

There are no proxies.

Will try safe mode and let you know the results.
 
chaswood said:
I disabled all add-ins and got the same result.

There are no proxies.

Will try safe mode and let you know the results.
Click to expand...

Disabling all add-ins is NOT the same as running Outlook in its safe mode.
Safe mode doesn't just disable all add-ins. It also disables the COM
interface for COM plug-ins. So try Outlook's safe mode rather than just
disable the add-ins.
 
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