Outlook Bar shortcuts

  • Thread starter Thread starter Dame Joselyn Van Hire
  • Start date Start date
D

Dame Joselyn Van Hire

Hi All,

I'm trying to help someone who, on face value, appears to be missing a
folder because the shortcut in his Outlook Bar brings up the all too
familiar 'cannot display folder' message. Aside from everything else,
is there a clever way of finding out where exactly the shortcut pointed

to in the first place? When I try and right click and go into
properties, because the destination doesn't exist it won't let me :(


Any ideas on how I could track it's original path would be greatly
appreciated.


Thanks


Ben
 
you could do a search for that file name (hopefully they didn't rename it on
the shortcut)

I hope this helps you at least a little bit!

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

Knowledge is of two kinds. We know a subject ourselves, or we know where we
can find information on it.
Samuel Johnson (1709 - 1784), quoted in Boswell's Life of Johnson
 
Hi Judy,

Thanks for taking the time to reply. The problem was originally, where
to look in the first place. It is within the realms of possibility that
this pst file could have been created and saved onto either a local
drive or a huge shared data area. If the problem is ultimately that the
pst file has been deleted from the shared data area, I can always get
it restored from a backup but the catch-22 is, where abouts on the
backup is it? Restoring the whole structure is not an option because of
the size of it. That's why I was wondering if you could dissect a
non-working shortcut to see where it was pointing in the first place...

Ben
 
No way to do that that I know of. Was it a shortcut to a file (as I
thought) or a shortcut to an Outlook folder?

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

Knowledge is of two kinds. We know a subject ourselves, or we know where we
can find information on it.
Samuel Johnson (1709 - 1784), quoted in Boswell's Life of Johnson
 
Well, first of all, it's an Outlook 2000 client. The shortcut that I'm
referring to resides on the 'Outlook Shortcuts' tab of the Outlook Bar.
I am thinking it was either pointing towards a live inbox subfolder or
an archive file (pst) folder. It's possible it was even a shortcut to a
Public Folder as well. Unfortunately, as you might appreciate in IT
Support, some people don't really know what they're doing and create
shortcuts but have absolutely no idea where/how/why/what. Consequently,
when they don't work anymore, they are unable to tell you where it was
pointing in the the first place. Not so much a problem on a standalone
machine but in a 40,000 user domain with thousands of Public Folder
Directories and Shared Data Area path etc..............

Thanks for your time anyway :)

Ben
 
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