Outlook & Avaya TAPI

  • Thread starter Thread starter m0le2000
  • Start date Start date
M

m0le2000

I'm having problems trying to dial out from Microsoft Outlook 2000
using the TAPI driver for the Avaya IP OFFICE. If i select 'connect
using line' i am only given two options, IPCONF LINE & H323 Line. This
was installed on a Windows 2000 Professional system.

I have also tested this on a Windows XP Professional running Outlook
XP which works fine. I dont know if its anything related to OS or
Outlook Version.

Any help is appreciated. Thank you
 
I get the same & hunting around I see it is quite a common problem. Some
say its just a case of deleting & reinstalling but I've tried to no
avail.

It works on some of the PCs here but not others.

Can anyone help


barney2
 
We recently experienced this problem and found a "solution" as below:

1.Install TAPI as usual from the Avaya Disc
2Once installed, remove the TAPI telephony drivers within Contro
Panel->Phone and modem->advanced
3.Then copy the contents of the TAPI2 folder off the Avaya Disc t
winnt/system ( 3 files )
4. Run the it.exe you have just copied accross once it's in th
winnt/system dir... this will produce an error which just needs to b
closed.
5.Re-instate the TAPI telephony drivers within
Control Panel->Phone and Modem->advanced->Add
6.Try Outlook or 3rd Party dialer again.

This has worked for us on all W2K machines where the installer hasn't.

Hope this helps

Wil

Will Rawlin
 
We recently experienced this problem and found a "solution" as below:

1.Install TAPI as usual from the Avaya Disc
2Once installed, remove the TAPI telephony drivers within Control
Panel->Phone and modem->advanced
3.Then copy the contents of the TAPI2 folder off the Avaya Disc to
winnt/system ( 3 files )
4. Run the it.exe you have just copied accross once it's in the
winnt/system dir... this will produce an error which just needs to be
closed.
5.Re-instate the TAPI telephony drivers within
Control Panel->Phone and Modem->advanced->Add
6.Try Outlook or 3rd Party dialer again.

This has worked for us on all W2K machines where the installer hasn't.

Hope this helps

Will


Will Rawling
 
m0le2000 said:
*I'm having problems trying to dial out from Microsoft Outlook 2000
using the TAPI driver for the Avaya IP OFFICE. If i select 'connect
using line' i am only given two options, IPCONF LINE & H323 Line
This
was installed on a Windows 2000 Professional system.

I have also tested this on a Windows XP Professional running Outlook
XP which works fine. I dont know if its anything related to OS or
Outlook Version.

Any help is appreciated. Thank you
Click to expand...


-
Hugh Smit
 
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