R
riley
When this user receives an email with multiple
attachments, the software used opens multiple instances
of itself. For example, when she has more than one jpg
file, and opens them. Photodraw opens up a copy of
itself for every jpg she opens. I have the same software
on my PC, and this is not an issue for me. I have
scoured the setting/options of both Outlook and
Photodraw, but have not found anything that relates to
multiple attachments. I have replicated the same
settings on both PC's but still hers opens multiple
copies of the application it uses to view the
attachments.
Both machines are Windows XP with all service packs and
patches applied. Both are using Office XP with all
service packs and patches applied.
Any suggestions?
Thank you!
attachments, the software used opens multiple instances
of itself. For example, when she has more than one jpg
file, and opens them. Photodraw opens up a copy of
itself for every jpg she opens. I have the same software
on my PC, and this is not an issue for me. I have
scoured the setting/options of both Outlook and
Photodraw, but have not found anything that relates to
multiple attachments. I have replicated the same
settings on both PC's but still hers opens multiple
copies of the application it uses to view the
attachments.
Both machines are Windows XP with all service packs and
patches applied. Both are using Office XP with all
service packs and patches applied.
Any suggestions?
Thank you!