Outlook attaches temp folder

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

I have a client using Outlook 2002 on Windows Small Business Server 2000.
There are 8 other users in the office with Outlook 2002. Whenever this user
replies to a message that originally had an attachment, a file is
automatically added to the attachments line. This file is not associated
with any application and when you open it, you are presented with the users
temp folder. The user can delete this file before they send of their reply
email or leave it there. Nothing is ever sent with the email. They are
using Word as their email editor. No one else is having this problem and it
started almost 2 months ago. There are no office updates that are needed
and I have run detect and repair as well as reinstalling outlook.

Any ideas???

Thanks,

Mike F
 
The file does not have a name and looks like a system file that you have
unhidden.

I think I have found the cause. My client adds his signature automatically
to his replies. When I remove this setting, there is no automatic
attachment in Outlook. When I put it back, the attachment is there again.
Any idea what could be causing this.

Thanks,

Mike
 
Good detective work! Sounds like something embedded in the attachment. I'd
delete the current signature and create a new one.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
I already did that....no luck. I have spent almost 7 hours on the phone
with Microsoft and they have no idea. It is not spyware or a virus as I
have scanned for both with many different products.

Mike
 
If the user is using WordMail as the editor, try turning that off.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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