Outlook asks for username and password

  • Thread starter Thread starter Ricky
  • Start date Start date
R

Ricky

I don't know what's going on with 2 sites of my network once users outlook
keeps asking for domain/username and password when the clients opens the
outlook and then passed a few minutes asks again.

I've already check all outlook and exchange configuration and I don't know
what do...

I hope someone can help me!
Thanks
 
It could be the PCs are using cached credentials which have expired. This
would point to the PCs not being able to find a DC. To test try changing the
user password on one of the affected PCs by the Change password option on the
Ctrl-Alt-Del screen.

Best Regards
Joe Dunn MCSE
 
Ricky said:
I don't know what's going on with 2 sites of my network once users outlook
keeps asking for domain/username and password when the clients opens the
outlook and then passed a few minutes asks again.

I've already check all outlook and exchange configuration and I don't know
what do...

I hope someone can help me!
Thanks
Click to expand...

Sometimes what works is deleting the profile and trying again. I've
usually been able to get around it by uninstalling Outlook, removing any
trace of it and then installing again..

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
 
Like Hank advised and I also recommend. It works for me when I do this to a few of my clients. Remove (uninstall OL) and then re-install
 
Or go into control panel, users, advanced tab. Manage passwords. Delete the
entry in there for your email server. then try again.
 
David's suggestion is a good one. If that doesn't work, delete the Outlook
profile and restart the PC, then recreate it.
 
David said:
Or go into control panel, users, advanced tab. Manage passwords. Delete the
entry in there for your email server. then try again.
Click to expand...

Cool.... Gotta keep that in mind the next time... Thanks... :-)

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
 
Check the DNS settings on the clients. Are they using only an AD integrated
DNS server?
 
Thanks
I will try that.

Hank Arnold (MVP) said:
Cool.... Gotta keep that in mind the next time... Thanks... :-)

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
Click to expand...
 
hi ricky
i think it's probably a dns issue , so please try to check on the dns on the
exchange server , and the dns on the DC in the site having the problem
you can also restart the net logon service on the DC in the troubled site
i had a smillar issue and restarting the netlogon service solved it
 
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