L
Laura Stebbins
I'm running Office 2002 with Windows XP Pro.
Periodically, I have a problem where Word attachments will
not open when double clicking on the attachment from an
Outlook email. Word begins to open, but then gives an
application error and closes. I apologize that I don't
have the exact error message, I will be sure to get it
next time.
Once the error occurs the first time, it will never open
another Word attachment until the "fix" below is
performed. Once the "fix" is performed, than the system
will operate normally for sometimes 2 days, and sometimes
2 months, and then the issue will arise again.
Some observations on the system:
1) Norton Antivirus 2002 is installed, and is updated, and
the system has been scanned on several occasions with
nothing found.
2) Normal.dot file is occasionally appearing to be corrupt
when the problem occurs - it has been as large as 145K
rather than the usual 25-35K. Deleting it and allowing
Word to recreate it brings it back to "normal" size until
the next time.
3) I have noticed that on this system, Normal.dot is
showing a new date (and time) modified EVERY time that
Word is closed. I have verified that this is not normal
behavior for Office 2000, but have not verified it as
normal or abnormal for Office 2002, as I do not have that
version running on any other computer - can someone advise
if this is normal?
4) I have checked Add-ins and the startup folder in Word,
there is nothing in startup, and no add-ins loaded. The
default template is Normal.dot, and there is only one copy
of Normal.dot, and it is indeed located in the template
folder.
5) Other attachments work just fine - Excel, pdf, etc.
6) At one point we suspected a virus corrupting the
Normal.dot on the sender's end, as we were able to isolate
and identify the first document opened and fix and
recreate the problem at will. Since then though, we have
isolated the original document on several occasions, and
it is always a different document, and has been sent by
several different people at several different locations.
The "Fix":
1) Close Outlook
2) Open any Word Document - at this time, Word gives
several Recovery Document Errors. Answering "OK" to all
of these one at a time will clear them.
3) Close Word
4) Open Outlook and all attachments work as normal.
5) Deleting Normal.dot at this time "seems" to discourage
the problem from coming back for a longer period of time,
but this is unproven theory.
So, sorry for the long involved post, but this problem has
been reoccurring for several months, and it is extremely
frustrating - I would appreciate any help that anyone can
give.
Thanks,
Laura
Periodically, I have a problem where Word attachments will
not open when double clicking on the attachment from an
Outlook email. Word begins to open, but then gives an
application error and closes. I apologize that I don't
have the exact error message, I will be sure to get it
next time.
Once the error occurs the first time, it will never open
another Word attachment until the "fix" below is
performed. Once the "fix" is performed, than the system
will operate normally for sometimes 2 days, and sometimes
2 months, and then the issue will arise again.
Some observations on the system:
1) Norton Antivirus 2002 is installed, and is updated, and
the system has been scanned on several occasions with
nothing found.
2) Normal.dot file is occasionally appearing to be corrupt
when the problem occurs - it has been as large as 145K
rather than the usual 25-35K. Deleting it and allowing
Word to recreate it brings it back to "normal" size until
the next time.
3) I have noticed that on this system, Normal.dot is
showing a new date (and time) modified EVERY time that
Word is closed. I have verified that this is not normal
behavior for Office 2000, but have not verified it as
normal or abnormal for Office 2002, as I do not have that
version running on any other computer - can someone advise
if this is normal?
4) I have checked Add-ins and the startup folder in Word,
there is nothing in startup, and no add-ins loaded. The
default template is Normal.dot, and there is only one copy
of Normal.dot, and it is indeed located in the template
folder.
5) Other attachments work just fine - Excel, pdf, etc.
6) At one point we suspected a virus corrupting the
Normal.dot on the sender's end, as we were able to isolate
and identify the first document opened and fix and
recreate the problem at will. Since then though, we have
isolated the original document on several occasions, and
it is always a different document, and has been sent by
several different people at several different locations.
The "Fix":
1) Close Outlook
2) Open any Word Document - at this time, Word gives
several Recovery Document Errors. Answering "OK" to all
of these one at a time will clear them.
3) Close Word
4) Open Outlook and all attachments work as normal.
5) Deleting Normal.dot at this time "seems" to discourage
the problem from coming back for a longer period of time,
but this is unproven theory.
So, sorry for the long involved post, but this problem has
been reoccurring for several months, and it is extremely
frustrating - I would appreciate any help that anyone can
give.
Thanks,
Laura