Outlook and the BSOD

  • Thread starter Thread starter Elemental
  • Start date Start date
E

Elemental

Hey Folks,

I have a Panasonic CF-73 Toughbook running Windows XP Pro with Microsoft
Office 2003; every time I open Outlook and try to send or open an email the
computer crashes, or Stops I think is the correct term, and I get the BSOD.

This is the Tech. Info I get:
*** STOP: 0x00000024 (0x001902FE, 0xAF8A0780, 0xAF8A047C, 0xF7B52A6B)
*** Ntfs.sys - Address F7B52A6B base at F7B52000, DateStamp 45cc56a7

Can someone explain or direct me to where I can get more info on this?

I guess I can always start from scratch, reformat the drive and reinstall
everything, but I won't learn anything that way, and even though I may still
have to do that I would like to try and fix the problem; I've got nothing to
loose at this point.


Peace,
Elemental
 
Your presumption "I can always start from scratch, reformat the drive
and reinstall everything" without knowing the nature of the problem is
not a good move because it can involve a lot effort without a good
outcome. The problem can often be hardware which the action totally
fails to address.

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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