Diane Poremsky said:What exactly happens when she tries to open them? Does she get an error,
are they plain text etc. What folder are they in?
--
Diane Poremsky [MVP - Outlook]
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mailto:[email protected]
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B.W. said:A friend who I think uses Outlook not Outlook Express says she can't open
certain emails. I think they are probably html emails. Is there a
preference setting in Outlook she cam change somewhere?
TIA
B.W. said:Her reply is this
the problem when I try to open the attachments, it tells me
that an error was made when doing so, therefore the message was destroyed,
other times it shows a blank sheet.
Diane Poremsky said:What exactly happens when she tries to open them? Does she get an error,
are they plain text etc. What folder are they in?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
B.W. said:A friend who I think uses Outlook not Outlook Express says she can't
open certain emails. I think they are probably html emails. Is there a
preference setting in Outlook she cam change somewhere?
TIA
Diane Poremsky said:Are these valid messages and attachments - i.e., attachments she is
expecting, from people she knows?
How is the message destroyed?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
B.W. said:Her reply is this
the problem when I try to open the attachments, it tells me
that an error was made when doing so, therefore the message was
destroyed,
other times it shows a blank sheet.
Diane Poremsky said:What exactly happens when she tries to open them? Does she get an error,
are they plain text etc. What folder are they in?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
A friend who I think uses Outlook not Outlook Express says she can't
open certain emails. I think they are probably html emails. Is there
a preference setting in Outlook she cam change somewhere?
TIA
B.W. said:Yes she says some attachments from friends.
Others from Travel advisors and airlines will open O.K. if she asks for
them in plain text.
The error message says damaged in error.
Diane Poremsky said:Are these valid messages and attachments - i.e., attachments she is
expecting, from people she knows?
How is the message destroyed?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
B.W. said:Her reply is this
the problem when I try to open the attachments, it tells me
that an error was made when doing so, therefore the message was
destroyed,
other times it shows a blank sheet.
What exactly happens when she tries to open them? Does she get an
error, are they plain text etc. What folder are they in?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
A friend who I think uses Outlook not Outlook Express says she can't
open certain emails. I think they are probably html emails. Is there
a preference setting in Outlook she cam change somewhere?
TIA
Diane Poremsky said:Is she running antivirus or security software on incoming email? Disable
it. It can corrupt attachments.
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
B.W. said:Yes she says some attachments from friends.
Others from Travel advisors and airlines will open O.K. if she asks for
them in plain text.
The error message says damaged in error.
Diane Poremsky said:Are these valid messages and attachments - i.e., attachments she is
expecting, from people she knows?
How is the message destroyed?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
Her reply is this
the problem when I try to open the attachments, it tells me
that an error was made when doing so, therefore the message was
destroyed,
other times it shows a blank sheet.
What exactly happens when she tries to open them? Does she get an
error, are they plain text etc. What folder are they in?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.
A friend who I think uses Outlook not Outlook Express says she can't
open certain emails. I think they are probably html emails. Is
there a preference setting in Outlook she cam change somewhere?
TIA