Outlook after PC relocate

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Guest

I used PC Relocate to transfer data from an older PC tio my new one.
Everything seems ok except for Outlook. I get the following error message
when I open it. Unable to open your default email folders the .dll file for
the information service cannot be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is correctly installed
and configured. I uninstalled and reinstalled office and the message stays.
I would just like to get back to te default settings and ran the help option
also to no avail. I would like to get the settings back and then set up my
email accounts again. I have not used Outlook on this PC much so not a lot
of data to lose.
Thanks Mark
 
Try making a new profile. moving profiles between machines can screw things
up - a new profile often helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Diane, Thanks for the help. I did something and I cannot open Outlook or
even uninstall it I keep getting the message "The patch package could not be
opened. Verify that the patch package exists and you cn access it. or
contact the application vender to verify that this is a valid windows
installer patch package. This is the same software that I used for the
uninstall yesterday.
Thanks in advance for the help

--
Mark


Diane Poremsky said:
Try making a new profile. moving profiles between machines can screw things
up - a new profile often helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


mark said:
I used PC Relocate to transfer data from an older PC tio my new one.
Everything seems ok except for Outlook. I get the following error message
when I open it. Unable to open your default email folders the .dll file
for
the information service cannot be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is correctly
installed
and configured. I uninstalled and reinstalled office and the message
stays.
I would just like to get back to te default settings and ran the help
option
also to no avail. I would like to get the settings back and then set up
my
email accounts again. I have not used Outlook on this PC much so not a
lot
of data to lose.
Thanks Mark
Click to expand...
Click to expand...
 
mark said:
I did something and I cannot open
Outlook or even uninstall it I keep getting the message "The patch
package could not be opened. Verify that the patch package exists
and you cn access it. or contact the application vender to verify
that this is a valid windows installer patch package.
Click to expand...

When this happened to me, it was because the disk copy program did not
properly copy over from the old disk to the new the (hidden) folder
C:\Windows\Installer, which is where the MSI files for patches are kept.
 
Brian,
Thanks for the suggestion. When I look at the new computer in the windows
subdirectory there is no install. On the old one it exists but has several
MSI files? Should I just copy the old install folder to the new computer?
Thanks
 
mark said:
Thanks for the suggestion. When I look at the new computer in the
windows subdirectory there is no install. On the old one it exists
but has several MSI files? Should I just copy the old install folder
to the new computer?
Click to expand...

That's what I did and it worked for me.
 
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