Outlook address book trouble after import.

  • Thread starter Thread starter showskier69
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showskier69

I had an exchange 2000 server that crashed and we used a recovery tool
to make a .pst of all the email accounts from the old store. We
installed a new 2003 exchange server and then moved the contents from
the pst folders to the new exchange box. I then created a new outlook
address book and added my contacts folder to it. When I click "To" in
a new mail message and select my outlook address book none of my
contacts show up. If I go in to a contact. cut out the email address
and paste it back and then click save and close they will then sow up
in the address book. Is there any way to fix all 500+ contacts or do I
need to visit each contact and do this?

Thanks in advance for your help!
Jamie
 
showskier69 said:
I had an exchange 2000 server that crashed and we used a recovery tool
to make a .pst of all the email accounts from the old store. We
installed a new 2003 exchange server and then moved the contents from
the pst folders to the new exchange box. I then created a new outlook
address book and added my contacts folder to it. When I click "To" in
a new mail message and select my outlook address book none of my
contacts show up.
Click to expand...

Right-click the Contacts folder and choose Properties. Select the Outlook
Address Book tab and check the box labeled "Show this folder as an e-mail
Address Book".
 
State how you "created a new outlook address book"a and how you added your
Contacts Folder to it.
Contacts never appear in the "Outlook Address Book" heading.
They appear as a subfolder beneath the Outlook Address Book heading.
 
I went in to "Tools-Email Accounts and then under directory I went to
veiw or change existing directories or address books, Removed the old
entry because it pointed to the old server and then added a new address
book. This automaticly brought the sub folder contacts with it which
showed no entries. I then right clicked on my contacts folder in the
folder view went ot properties - outlook address book and unchecked
Show as outlook address book. I then shutdown and restarted outlook
and then re added my contacts folder as an address book but still no
entries under the contacts subfolder of outlook address book when I
click on "To" when trying to send an email. If I go in to contacts in
the folder view i see 500 entries with email addresses.

If I open a contact, highlight the email address do a "ctrl x" to cut
and then do a "ctrl c" to copy it back then click on "save and close"
this contact will show up under the contacts subfolder when I click
"To" in a new mail message.

Does this help you out more
 
Ick.
You had no need to remove the Outlook Address Book Service. You should have
just redirected it to your new Folder location. Removing and re-adding the
service without restarting Outlook has damaged it beyond repair.
Remove the Outlook Address Book Service. Close Outlook.
Open Outlook, re-add the Service, make sure your current Contacts Folders
are enabled as email address book.
Restart Outlook.
 
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