Outlook 2007

  • Thread starter Thread starter Trish
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Trish

Hi, I have recently changed to a new laptop running Vista Home Premium and MS
Office Pro 2007. Before I was using XP and 2003. I copied my .pst file
across from the old laptop so that I could see all my contacts, emails,
calendar notes etc and this is fine. However, now when I try to send an
email to someone in my address book, it isn't there - if I click on the To:
button it brings up a blank list. Yet if I go to the contacts tab, all my
email contacts are there. Any suggestions would be most welcome. Many
thanks.
 
Trish said:
Hi, I have recently changed to a new laptop running Vista Home Premium and
MS
Office Pro 2007. Before I was using XP and 2003. I copied my .pst file
across from the old laptop so that I could see all my contacts, emails,
calendar notes etc and this is fine. However, now when I try to send an
email to someone in my address book, it isn't there - if I click on the
To:
button it brings up a blank list. Yet if I go to the contacts tab, all my
email contacts are there. Any suggestions would be most welcome. Many
thanks.
Click to expand...


Where did you paste the pst file to? Did you overwrite the existing one? If
so then I suspect you have corrupted your Mail profile. Go to Start-Control
Panel-Mail and create a new profile. Add the pst to it and see if that
helps.
 
Hi Gordon, I went to where the .pst files are, renamed the outlook.pst file
to oultook_old.pst (or something like that) and then copied in my original
outlook.pst file. All my old emails, calendar etc immediately appeared in
outlook, exactly as I wanted it. As I say, i can see the contacts and their
email addresses if I click on the contacts tab but not when I try to use them
in an email.
Trish
 
Trish said:
Hi Gordon, I went to where the .pst files are, renamed the outlook.pst
file
to oultook_old.pst (or something like that) and then copied in my original
outlook.pst file. All my old emails, calendar etc immediately appeared
in
outlook, exactly as I wanted it. As I say, i can see the contacts and
their
email addresses if I click on the contacts tab but not when I try to use
them
in an email.
Trish
Click to expand...

Click on the Contacts button on the L/H side of the main Outlook Window.
Right-click on "Contacts" in the L/H side of the Contacts window. Choose
Properties. Click on the Outlook Addressbook tab. Is the box "Show this
folder as an email addressbook" checked? If not, check it, OK out, close and
re-open Outlook. Has that helped?
 
Hi Gordon, thanks again for hanging in there with me. I followed your
suggestion - however, the "show this folder as an email address book" wording
and its checkbox are grey. Underneath that it says "Name of the address
book" in black and underneath that it says "Contacts" in grey! Can you
suggest anything else. Thanks so much for your help.
 
You never paste a PST file to Outlook's default location when there is
already one there. You've corrupted your profile. Create a new profile and
connect it to your PST file correctly: File > Open > Outlook Data File...
 
That would have worked in any version before Outlook 2007. Outlook 2007 is
the most intolerant of any version when it comes to connecting properly to
data files. That's why it won't work with WET.
 
Hi Gordon and Russ

Thank you both for your kind feedback. As it happens, I swas peaking to
Microsoft Australia today about an unrelated problem, and I raised this issue
with them. It was very easily fixed, fortunately. As I believe in sharing
solutions and not just problems, I thought I would let you know what
happened. As I said, I could see the contacts when I clicked on Contacts in
the navigation pane, but if I tried to do a new email and click on To: my
list was blank. That "list" (Select Names: Contacts) had two options at the
top (Name Only or More Columns) and the latter had been selected by default.
As soon as I changed it to Name Only, all my contacts were there and I can
use them in my emails. Having said all that, I am still mindful of your good
advice about copying/changing/moving .pst files, which I have taken on board
and will be very much more careful from now on. The discussion group
provides a wonderful forum for troubleshooting problems - I have used it a
lot over the years and the advice has been invaluable. Thanks again!
--
Trish


Russ Valentine said:
That would have worked in any version before Outlook 2007. Outlook 2007 is
the most intolerant of any version when it comes to connecting properly to
data files. That's why it won't work with WET.
--
Russ Valentine
[MVP-Outlook]
Gordon said:
That's what I thought, but I just wanted to check the Contacts properties
first, just in case it wasn't....
Click to expand...
Click to expand...
 
If the option to display your Contacts Folder as an email address book was
indeed grayed out and unelectable as you described, then this would not have
worked. Perhaps that wasn't actually the case.
--
Russ Valentine
[MVP-Outlook]
Trish said:
Hi Gordon and Russ

Thank you both for your kind feedback. As it happens, I swas peaking to
Microsoft Australia today about an unrelated problem, and I raised this
issue
with them. It was very easily fixed, fortunately. As I believe in
sharing
solutions and not just problems, I thought I would let you know what
happened. As I said, I could see the contacts when I clicked on Contacts
in
the navigation pane, but if I tried to do a new email and click on To: my
list was blank. That "list" (Select Names: Contacts) had two options at
the
top (Name Only or More Columns) and the latter had been selected by
default.
As soon as I changed it to Name Only, all my contacts were there and I can
use them in my emails. Having said all that, I am still mindful of your
good
advice about copying/changing/moving .pst files, which I have taken on
board
and will be very much more careful from now on. The discussion group
provides a wonderful forum for troubleshooting problems - I have used it a
lot over the years and the advice has been invaluable. Thanks again!
--
Trish


Russ Valentine said:
That would have worked in any version before Outlook 2007. Outlook 2007
is
the most intolerant of any version when it comes to connecting properly
to
data files. That's why it won't work with WET.
--
Russ Valentine
[MVP-Outlook]
Gordon said:
You've corrupted your profile.

That's what I thought, but I just wanted to check the Contacts
properties
first, just in case it wasn't....
Click to expand...
Click to expand...
Click to expand...
 
Russ, thanks for your response. I think you will just have to trust me on
this one, because I tried several times and it was greyed out each time.
Having said that, there is obviously some enigma concerning this particular
problem and perhaps that's all it is - one of those inexplicable things. I
do appreciate your advice anyway. Many thanks again :-)
--
Trish


Russ Valentine said:
If the option to display your Contacts Folder as an email address book was
indeed grayed out and unelectable as you described, then this would not have
worked. Perhaps that wasn't actually the case.
--
Russ Valentine
[MVP-Outlook]
Trish said:
Hi Gordon and Russ

Thank you both for your kind feedback. As it happens, I swas peaking to
Microsoft Australia today about an unrelated problem, and I raised this
issue
with them. It was very easily fixed, fortunately. As I believe in
sharing
solutions and not just problems, I thought I would let you know what
happened. As I said, I could see the contacts when I clicked on Contacts
in
the navigation pane, but if I tried to do a new email and click on To: my
list was blank. That "list" (Select Names: Contacts) had two options at
the
top (Name Only or More Columns) and the latter had been selected by
default.
As soon as I changed it to Name Only, all my contacts were there and I can
use them in my emails. Having said all that, I am still mindful of your
good
advice about copying/changing/moving .pst files, which I have taken on
board
and will be very much more careful from now on. The discussion group
provides a wonderful forum for troubleshooting problems - I have used it a
lot over the years and the advice has been invaluable. Thanks again!
--
Trish


Russ Valentine said:
That would have worked in any version before Outlook 2007. Outlook 2007
is
the most intolerant of any version when it comes to connecting properly
to
data files. That's why it won't work with WET.
--
Russ Valentine
[MVP-Outlook]

You've corrupted your profile.

That's what I thought, but I just wanted to check the Contacts
properties
first, just in case it wasn't....
Click to expand...
Click to expand...
Click to expand...
 
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