Outlook 2007 sending multiple copies to same recipient.

[SpotCheckBilly]

Hey all,

I'm a helper at several online AntiMalware communities. I'm currently
working with someone who is having problems with Outlook 2007.

He says that when he sends moderate to large PowerPoint attachments Outlook
will send multiple copies to the same recipient. When this occurs, it will
often send so many copies it will lock up the host server as well as the
recipients e-mail box. According to him this only happens with these
PowerPoint attachments.

I'm going through his system, and currently it does not look as if he has a
Malware problem although we have yet to dig in very far.

Is anyone familiar with this problem or dealt with it before? All ideas and
suggestions most gratefully accepted.

Thanks in advance. SpotCheckBilly

 

[F. H. Muffman]

Hey all,

I'm a helper at several online AntiMalware communities. I'm currently
working with someone who is having problems with Outlook 2007.

He says that when he sends moderate to large PowerPoint attachments
Outlook
will send multiple copies to the same recipient. When this occurs, it
will
often send so many copies it will lock up the host server as well as the
recipients e-mail box. According to him this only happens with these
PowerPoint attachments.

I'm going through his system, and currently it does not look as if he has
a
Malware problem although we have yet to dig in very far.

Sure sounds like he has an A/V software running that scans POP/SMTP
conversations or gets it's hooks into Outlook. Try disabling both of those
(since A/V software scanning the hard drive will catch all of that) and see
if it can send larger attachments fine.

 

[Brian Tillman]

I'm a helper at several online AntiMalware communities. I'm currently
working with someone who is having problems with Outlook 2007.

He says that when he sends moderate to large PowerPoint attachments
Outlook will send multiple copies to the same recipient. When this
occurs, it will often send so many copies it will lock up the host
server as well as the recipients e-mail box. According to him this
only happens with these PowerPoint attachments.

In addition to Mr. Muffman's advice, increase both the server timeout value
and the send/receive interval, if one is defined.

 

[MarkHays]

We ran into the same problem with Outlook 2007 / 2003 and Express. It
typically occurs with larger file attachments. If the "server timeout" value
in Outlook is set to the default, the 'send' function well enter a repetitive
loop if the process is delayed, e.g. by a slow response from the email
server, a poor wireless connection, a large file attachment, a large distro
list, or the time required for an AV scan.

One of our users, for example, sent an email with a 4Mb attachment --
Outlook 2007 delivered 42 copies to the recipient, filling up his email
account. Needless to say, the client wasn't happy. Then 20 "rejected"
copies were returned to her email box -- which also filled up!

The best workaround is to set the 'server timeout' to 5+ minutes if you have
a fast connection -- or more if the connection is slow, e.g. for portables
used by salespeople, with shaky airport WiFi links. To set this, open your
email account, pick "More Options", then the "Advanced" tab. (Turning off AV
scans can help, but this degrades security -- and the problem can easily
recur, e.g. with a larger file attachment or a poor WiFi link.)

We have documented this bug with Outlook 2007, 2003 and Express (with
various patch levels, up to the most recent), running primarily on XP. The
version of email server doesn't make any difference, e.g. Exchange, Unix,
ISP, etc.

I hope this is helpful.

Mark Hays

 

[PaulRBQatar]

We ran into the same problem with Outlook 2007 / 2003 and Express. It
typically occurs with larger file attachments. If the "server timeout" value
in Outlook is set to the default, the 'send' function well enter a repetitive
loop if the process is delayed, e.g. by a slow response from the email
server, a poor wireless connection, a large file attachment, a large distro
list, or the time required for an AV scan.

One of our users, for example, sent an email with a 4Mb attachment --
Outlook 2007 delivered 42 copies to the recipient, filling up his email
account. Needless to say, the client wasn't happy. Then 20 "rejected"
copies were returned to her email box -- which also filled up!

The best workaround is to set the 'server timeout' to 5+ minutes if you have
a fast connection -- or more if the connection is slow, e.g. for portables
used by salespeople, with shaky airport WiFi links. To set this, open your
email account, pick "More Options", then the "Advanced" tab. (Turning off AV
scans can help, but this degrades security -- and the problem can easily
recur, e.g. with a larger file attachment or a poor WiFi link.)

We have documented this bug with Outlook 2007, 2003 and Express (with
various patch levels, up to the most recent), running primarily on XP. The
version of email server doesn't make any difference, e.g. Exchange, Unix,
ISP, etc.

I hope this is helpful.

Mark Hays

 

[PaulRBQatar]

We ran into the same problem with Outlook 2007 / 2003 and Express. It
typically occurs with larger file attachments. If the "server timeout" value
in Outlook is set to the default, the 'send' function well enter a repetitive
loop if the process is delayed, e.g. by a slow response from the email
server, a poor wireless connection, a large file attachment, a large distro
list, or the time required for an AV scan.

One of our users, for example, sent an email with a 4Mb attachment --
Outlook 2007 delivered 42 copies to the recipient, filling up his email
account. Needless to say, the client wasn't happy. Then 20 "rejected"
copies were returned to her email box -- which also filled up!

The best workaround is to set the 'server timeout' to 5+ minutes if you have
a fast connection -- or more if the connection is slow, e.g. for portables
used by salespeople, with shaky airport WiFi links. To set this, open your
email account, pick "More Options", then the "Advanced" tab. (Turning off AV
scans can help, but this degrades security -- and the problem can easily
recur, e.g. with a larger file attachment or a poor WiFi link.)

We have documented this bug with Outlook 2007, 2003 and Express (with
various patch levels, up to the most recent), running primarily on XP. The
version of email server doesn't make any difference, e.g. Exchange, Unix,
ISP, etc.

I hope this is helpful.

Mark Hays

 

[PaulRBQatar]

We ran into the same problem with Outlook 2007 / 2003 and Express. It
typically occurs with larger file attachments. If the "server timeout" value
in Outlook is set to the default, the 'send' function well enter a repetitive
loop if the process is delayed, e.g. by a slow response from the email
server, a poor wireless connection, a large file attachment, a large distro
list, or the time required for an AV scan.

One of our users, for example, sent an email with a 4Mb attachment --
Outlook 2007 delivered 42 copies to the recipient, filling up his email
account. Needless to say, the client wasn't happy. Then 20 "rejected"
copies were returned to her email box -- which also filled up!

The best workaround is to set the 'server timeout' to 5+ minutes if you have
a fast connection -- or more if the connection is slow, e.g. for portables
used by salespeople, with shaky airport WiFi links. To set this, open your
email account, pick "More Options", then the "Advanced" tab. (Turning off AV
scans can help, but this degrades security -- and the problem can easily
recur, e.g. with a larger file attachment or a poor WiFi link.)

We have documented this bug with Outlook 2007, 2003 and Express (with
various patch levels, up to the most recent), running primarily on XP. The
version of email server doesn't make any difference, e.g. Exchange, Unix,
ISP, etc.

I hope this is helpful.

Mark Hays

I have had this same problem on and off over the past year using OL2003. It
doesnt happen every email with large attachment, sometimes they go straight
through (up to 3.5MB) occasionally small 0.5MB repeat.

Worst was 40 times with 3MB to the same recipient, locked up their inbox
over 1 weekend. Just this week setting up a new laptop running Vista and
Office 2007with OL2007and same problem has just occurred with a 2MB
attachment. Have been running Trend Micro, then AVG (both licensed) and now
Comodo.

It doesnt matter if they are on during emailing or disabled, same problem.
Time-out set to max 10 minutes as recommended abovebut results still the
same.

Is the problem with Outlook or perhaps with the ISP?? We use ADSL POP3
through a local host QTEL (the only provider) to transmit to our Server in
Singapore.

This causes considerable embarrasment when trying to send data and files to
Clients.

 

[PaulRBQatar]

Sorry Guys for the previous 3 posts, my first time on this forum and not
used to the format. Hope this is easier to follow. Would sure like to clear
this up. Cheers, Paul.

:

I have had this same problem on and off over the past year using OL2003. It
doesnt happen every email with large attachment, sometimes they go straight
through (up to 3.5MB) occasionally small 0.5MB repeat. Worst was 40 times
with 3MB to the same recipient, locked up their inbox
over 1 weekend.

Just this week setting up a new Panasonic Toughbook running Vista Business
and
Office 2007 (Outlook 2007) and same problem has just occurred with a 2MB
attachment. Have been running Trend Micro, then AVG (both licensed) and then
tried Comodo. Now just AVG.

It doesnt matter if they are on during emailing or disabled, same problem.
Time-out set to max 10 minutes as recommended abovebut results still the
same.

Is the problem with Outlook or perhaps with the ISP?? We use ADSL POP3
through a local host QTEL (the only provider) to transmit to our Server in
Singapore.

This causes considerable embarrasment when trying to send data and files to
Clients.