Outlook 2007 online help does not work

  • Thread starter Thread starter Paddy Ryan
  • Start date Start date
P

Paddy Ryan

Hi, when I try to get help in Outlook 2007 it will only give me local help
and will not connect to the online help. It gives me the following error
"Not connected. To see addiointal and updated content from Office Online
click here." and I click the link and it tries and comes back to the same
link.

I am connected via a T1 line to the internet.

thanks
Paddy.
 
Paddy Ryan said:
Hi, when I try to get help in Outlook 2007 it will only give me local help
and will not connect to the online help. It gives me the following error
"Not connected. To see addiointal and updated content from Office Online
click here." and I click the link and it tries and comes back to the same
link.

I am connected via a T1 line to the internet.

thanks
Paddy.

May be this simple thiong..
Click on Microsft Office Outlook Help ...F1
Click to expand...
Got to See also
Check the boxes of service options of On Line Content
 
unfortunately in Outlook 2007 when I try to set connection status to "show
content from Office Online" it switches straight back to offline.
Ive looked at the firewall and can't see it blocking anything when I try to
use office online. Does it use a special port or something?
 
Paddy Ryan said:
unfortunately in Outlook 2007 when I try to set connection status to "show
content from Office Online" it switches straight back to offline.
Ive looked at the firewall and can't see it blocking anything when I try to
use office online. Does it use a special port or something?

Have a look here
Click to expand...
http://support.microsoft.com/kb/891158
however thi sis MSO 200 3 2007 will work similar
KR
jan
 
Thanks Jan,

It is 12, not 11 for Outlook 2007. But even so, my registry value is already
set to 2 which is "use office online content whenever available"

So that is not the problem...

Still not sure what the trouble is.

thanks
Paddy
 
Hi Paddy

Did you ever get this resolved? experiencing a similar problem here - cannot
connect to Help & SUpport online at all.

Laurie
 
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