Outlook 2007 not uninstalling completely.

  • Thread starter Thread starter Namahsa
  • Start date Start date
N

Namahsa

Hi,

I'm having a small problem. I managed to mess up setting up an email account
the first time I loaded Outlook 2007 up, now everytime I attempt to start
Outlook 2007 it keeps trying to set-up that email account.

----Description of problem----

I get a window saying "The connection to Microsoft Exchange is unavailable.
Outlook must be online or connected to complete this action" Clicking OK
gives the window (1) asking for my Microsoft Exchange Server and my mailbox
name, with a button to "Check Name" next to the mail box entry.

If I enter my details and try to check the name it says "The name cannot be
resolved. The connection to Microsoft Exchange is unavailable. Outlook must
be online or connected to complete this action." The only way to exit this
window is by clicking OK.

Back to the entry window above (1). If I click OK it gives an error, if I
click cancel it gives a window with "Cannot open your default e-mail folders.
The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook\outlook.ost is
not an offline folder file." Only way to exit window is by clicking OK, and
this causes Outlook to shut down.

----What I've done----

I've tried to uninstall Outlook numerous times (successfully I might add),
as well as removing the entire Office package. But always the message
appears, I've tried to follow some of the more in-detail descriptions of
removing Outlook but they don't seem applicable as the program is
uninstalling, but the settings aren't. Also most of the Reg Keys/Files and
folders that should be removied simply aren't there when I look for them to
remove them.

----What I think I need----

Some method of removing all settings that are stored on the computer about
Outlook. Removing the program via Add/Remove Programs is not sufficient. I am
running Vista Business with no external virus checkers etc.

Any help would be most appreciated.
 
Uninstalling OL has no impact on the mail Profile, niether does a repair.
Either use the mail applet in the control panel to correctly configure the
account or type of server, eg pop or exchange
Or create a new Profile & start over
 
Thanks for that, I had noticed something about the Mail icon in the Control
Panel but had forgotten it after being unable to find it. Still couldn't
until I searched for it... must be a bit blind. I have managed to remove the
profile and start afresh.

Thanks for help.
 
your welcome

Namahsa said:
Thanks for that, I had noticed something about the Mail icon in the
Control
Panel but had forgotten it after being unable to find it. Still couldn't
until I searched for it... must be a bit blind. I have managed to remove
the
profile and start afresh.

Thanks for help.
Click to expand...
 
I'm having the same problem with a new Vista machine I'm installing. I went
to control panel expecting to find the Mail Applet you mentioned, but
couldn't locate it. I have three other machines here working fine with the
exchange server using exactly the same settings I've installed on this new
machine -- the others are XP not Vista, but we have other users on Vista who
get into the server just fine. What is the issue here? Thanks.
 
I must be having a 'blind spot' (not that I don't have that often -- just not
normally at 8 a.m. when I'm 'fresh'. I actually already had Vista
configured with the Classic Control panel -- figuring that since I'm new to
Vista I'd have the least possible new screens until I learn the mandatory
ones. But I still don't see the mail applet. It's definitely not under
anything called mail -- which is where I find it on this xp portable on which
I'm typing this e-mail to you. In Vista is that mail applet hidden under
some general classification?

Did you ever get your Vista machine to connect with your server?
 
Check the option to show 32 bit .cpl in the control panel

You can also access the Profile via Outlook Data File Management, if you
have the desktop shortcut
 
Found it! However the applet just does the same thing as right clicking on
the Outlook icon before opening. I tried it again anyway. No dice. Did you
ever get yours working? If so, how?
 
Still periodically struggling with this problem on that same workstation
(which fortunately only gets used every six weeks!) Did anyone come up with
an answer. Someone told me that I should just upgrade to Vista Business and
that would take care of the problem.....is that the answer?
 
I did reply to the 'community' (which I think is the same as the newsgroup
though I'm unfamiliar with that term.) If I hadn't replied to this chain,
then my message wouldn't be posted below. I'm confused. What is your
concern?
 
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