Outlook 2007 is malfunctioning

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Why does my Outlook 2007 try to reload the entire Professional Plus 2007 disc
when I try to send an e-mail? I'm running Windows XP w/SP2 and this has never
happened before. I no longer have functional access to the program and as
such, it is now useless to me. Microsoft wants to charge me $49.00 to tell
them about the problem, but no one can assure me that they can cure this
problem. Where do I turn to for help on this issue?
 
did you try detect and repair? did you let the installer run through? how
long ago did you install office? have you called for assistance before?

FWIW, retail versions of office 2007 have 90 days of free support.
 
Mrs. Poremsky,

My copy of Microsoft Office Professional Plus 2007 is a 5-site full version
licensing disc with software assurance that was purchased through my
technology provider (CompuMentor) by using my status as a fully qualified
non-profit organization. The Office Suite is used to enable certain board
members to begin collaboration and work sharing. This installation of the
Office Suite was installed on two different computers (mine, and a different
board member's) experiencing problems with Outlook 2007 less than 30 days
ago. I have run the Office Diagnostics found on Outlook 2007 to no avail. I
am not familiar with where I would find or use "detect and repair".

Not that it is your fault, but our board member has problems with their
install, done in the same general time period of September 2007 in that their
contacts do not receive the messages being sent. No virus scanner is delaying
the transmission for that computer system nor for mine. The "sent" messages
do not appear in either their "sent items" box or in their "Outbox". I
addressed this in my original discussion group inquiry of 9/29, but never
received any response after 10/02.

I have let the "setup" on my personal computer system run to a point where
the system locks up to avoid duplication of the entire Microsoft Office
Professional Plus 2007 Suite. That still does not speak to the issue of why
Outlook 2007 would try to reinstall the entire suite including Word, Excel,
Access, etc., instead of simply sending the e-mail message that the
application was designed for. I now have no real access or ability to use my
BCM or Outlook Connector for business purposes.

My call to Microsoft in Redmond, WA for assistance was maddening to the
point of frustration. Their "policies" do not allow telephone support
connection to technical support staff for business purchased programs unless
a fee is prepaid. I was told that my version of software assurance does not
include product support and that my technology provider should have explained
all of the nuances of the different options to me at the time of purchase. My
response to that is HA, HA, HA!

The fee would not be so irritating if anyone could guarantee me a solution
to these issues. Who, if anyone, would pay for service for unexplainable
malfunctions on a new platform of this price value that was purchased less
than 1 year ago? Microsoft's customer service policy is abhorrent and
unrealistic. If Microsoft Office Professional Plus 2007 was a car, I could
get a full and total refund in the State of Florida because it performs as a
lemon and the manufacturer is unresponsive.

Sincerely,
Arthur Keye
 
BigBlackGuy said:
The fee would not be so irritating if anyone could guarantee me a solution
to these issues. Who, if anyone, would pay for service for unexplainable
malfunctions on a new platform of this price value that was purchased less
than 1 year ago?
Click to expand...

I just wanted to glom onto this particular thing.

No one can *ever* guarantee a solution to *any* issue. I don't care if it's
computer software, mechanical, or biological. There are always exceptions
to solutions, situations where the fix doesn't work, normally because while
the problem symptoms are the same as the fix for a different problem, it
doesn't mean that the cause is the same.

And, fwiw, I've had car problems that I had to pay for a mechanic to *try*
and fix.

As for where to find Detect and Repair, it's on the Help menu.
 
Mr. Muffman,

Unquestionably, your observation is accurate and succinct. It still remains
IMHO, a pretty discouraging position for a manufacturer to take with a
product that they touted as the distinctive and revolutionary upgrade to
Office 2003. I'm the rubber duck who made the proposal to the non-profit
board for a suite of applications at a considerable price which so far has
performed a bit less than admirably. I am not trying to be a whiny ungrateful
SOB, but I feel as if it is not unreasonable to ask for some kind of help and
guidance on this issue. I am not educated or trained as a developer or
programmer and I am stretching the extent of my capability by just managing
to load the program CD right side up.

For all of my inquiries, I remain in the position that I was in before I
came to Office Discussion Group. You or others may or may not know the answer
or solution as to how I can get Outlook 2007 to stop trying to reload itself
on my own home desktop computer. I'll take any and all relevant suggestions
and work with them as best as I can. Incidentally, "detect and repair" has
been "upgraded" in Outlook 2007 and is now replaced with "Office Diagnostics"
which I have run several times and it has not so far detected any "problem"
based on its findings.

Thanks and much appreciation.
Arthur Keye
 
For all of my inquiries, I remain in the position that I was in before I
came to Office Discussion Group. You or others may or may not know the
answer
or solution as to how I can get Outlook 2007 to stop trying to reload
itself
on my own home desktop computer. I'll take any and all relevant
suggestions
and work with them as best as I can. Incidentally, "detect and repair" has
been "upgraded" in Outlook 2007 and is now replaced with "Office
Diagnostics"
which I have run several times and it has not so far detected any
"problem"
based on its findings.
Click to expand...

What version of Office do you have installed on the machine?
If it is 2007, what suite did you install?
Was Outlook part of the suite?
What precisely is happening when you start Outlook? Are you able to log
into the workstation as the Administrator and start Outlook?
 
f.h.,

Thanks again for your inquiry and assistance. In September of 2007, I
installed a fully licensed version of Microsoft Office Professional Plus 2007
with Software Assurance onto my home desktop computer. The computer is a
rebuilt IBM NetVista with many upgrades. I used a 5-site license disc that I
purchased through our non-profit organization technology products vendor
(CompuMentor/TechSoup).

Aside from the occasional lag time/hangup, Outlook 2007, which is a part of
the suite, loads and opens pretty normally. The calendar, notes and tasks
features operate smoothly and no problems have occurred with those components
at any time. In point of fact, I have no problem with Outlook 2007
whatsoever, except for the continuing issue that it will not properly forward
an e-mail message as either a reply or as a brand new message.

Only when I've composed a message or used the reply button to respond to an
existing e-mail message and written any text to be forwarded and then clicked
on the send button does the Office 2007 Setup screen appear, and tries to
configure the computer to reinstall the entire Microsoft Office Professional
Plus 2007 Suite. No evidence of the undelivered message is found in the sent
items or Outbox folders. I have obviously chosen to use Internet Explorer 7
to handle my e-mail traffic as a workaround. This is installed on my home
desktop computer. What a week I'm having!!!

Thanks,
Arthur
 
Outlook 2007 does not have Detect and Repair. The 2007 runs a Diagnostics
program where Detyect and Repair is located on 2003.

DD
 
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