Outlook 2007 error

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  • Start date Start date
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Guest

I installed Office 2007 with option to retain Office 2003.
I learned after the fact, that Outlook 2003 is replaced by Outlook 2007.
I would have be happy with this change provided Outlook 2007 worked.
I get the following error message when I try to connect to the exchange
server for the first time:
"Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. The attempt to log on to Microsoft Echange
has failed."

I have unsuccessfully tried to :
(a) Starting Outlook 2007 in safe mode.
(b) Create a new profile.

Thanks for your reply.
 
'Control Panel|Mail|E-mail Accounts', double click the Exchange Server
account; is the server name correct and does your user name underline if you
re-enter it and click the "Check Name" button?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Thanks.

Server name and the user name were both correct and recognized.
Our center is running Exchange Server 5.5, which as I understand is not
compatible with Outlook 2007. I am told that our university IT will manage
our center's IT.
They are planning to upgrade Exchange Server.

Are there any other workarounds?
 
I don't believe so. Outlook 2007 is not supported by Exchange Server 5.5; I
suspect your problem will solve itself when your IT folks replace Exchange
5.5 with 2003 or 2007.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Thanks again.

We uninstalled Outlook 2007 and re-installed Outlook 2003.
I can not access "archive.pst" file as it is asking for a password,
I do not remember setting.

I would appreciate help with this.
 
I am having the same problem but have exchange 2003. Outlook 2003 works fine
and the user and server validate Ok. Any suggestions?
 
Sadly, that's one of the reasons why PST = BAD; assuming this is an ANSI
PST, you might be able to remove the password (that it set all by itself)
with this utility:

http://www.howto-outlook.com/faq/passwordonpst.htm
I forgot the password for my PST-file

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Hal,

I appreciate your prompt response.
I cannot help but ask myself, what could I have done differently to prevent
this?

Your suggestion seems to have worked partially.
The archive folder shows only "sent-items" with 4635 messages.
DOS Message below says there were 10 folders with 9829 messages.

C:\Projects\Computing\downloads\Outlook .pst password stripper>PST19UPG -x
archi
ve.pst

Exporting: archive.pst (version 19)
to: archive.psx

[â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’]
Failed exporting SCO

Failed exporting FOLDER All Messages
Exported 10 folders and 9829 messages in 50 seconds

C:\Projects\Computing\downloads\Outlook .pst password stripper>PST19UPG -i
archi
ve.psx

Importing: archive.pst (version 19)
from: archive.psx

(Renamed existing file archive.pst to archive.bak)

Imported 9 folders and 9829 messages in 3 minutes 0 seconds

C:\Projects\Computing\downloads\Outlook .pst password stripper>
 
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