Outlook 2007 crashing constantly

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  • Start date Start date
G

Guest

I installed the 2007 Beta but had to unstall after a few days because Outlook
continually crashed whilst I was in the middle of doing things, e.g. either
opening mails or attachments.
 
I am having a similar problem, after every email is opened the system
crashes, any help on this?
 
You didnt post any information to work with.
What exactly is the error message?
What is logged to the Event Viewer?
What add-ins are you using?
Does it work in Outlook safe mode?
 
I have the same problem as well. Am using the beta with a Sweidsh version of
Windows XP Pro. The error message is simply:

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.

The exception information in the error report is Code: 0xe06d7363.


//Henry
 
Have you disabled the Adobe Acrobat pdfmaker add-in from both Outlook and
Word?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, LB asked:

| I installed the 2007 Beta but had to unstall after a few days because
| Outlook continually crashed whilst I was in the middle of doing
| things, e.g. either opening mails or attachments.
 
Tried a repair on Office already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I have the same problem as well. Am using the beta with a Sweidsh version of
Windows XP Pro. The error message is simply:

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.

The exception information in the error report is Code: 0xe06d7363.


//Henry
 
I have been having the same problem on my machine running Vista RC1. The
error message reads "Microsoft Office Outlook has stopped working. Windows
is checking for a solution to the problem." Then it either restarts Outlook,
or shuts it down. Below is what the event log reads for the Office 12
Applications. The log is similar for all the crashes.
- System
- Provider
[ Name] Microsoft Office 12 Sessions
- EventID 7001
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2006-09-18T14:48:29.000Z
EventRecordID 31
Channel OSession
Computer Darkvette-PC
Security

- EventData
6
Microsoft Office Outlook
12.0.4017.1006
12.0.4017.1006
39
0

This is a copy of the actual application error in event log.
System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 49152
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2006-09-18T15:02:01.000Z
EventRecordID 1639
Channel Application
Computer Darkvette-PC
Security

- EventData
OUTLOOK.EXE
12.0.4017.1006
445b7cf7
kernel32.dll
6.0.5600.16384
44f5584f
e06d7363
0002dde0
2dc
01c6db3354d048f6

The add-ins I am using are:
MS Exchange Outlook Add-in for Unified Messaging
MS Office SharePoint Server Colleague Import Add-in
MS Outlook Mobile Service
MS VBA for Outlook Add-in
PDFMOutlook
Windows Live Local for Outlook
Windows Search Email Indexer

I don't know how to uninstall/disable individual addins or how to start it
up in safemode. The features on this version are much different than in
Outlook 2003 which is what i was using before. I hope this all helps.
 
From reading another post, I figured out how to start Outlook in safe mode.
It works just fine in safe mode, doesn't crash where it normally would,
opening more than one email at a time, switching between Mail, Contacts,
Tasks, etc. or writing more than one new email at a time. I suppose i
should've said i'm also running three accounts, two from comcast and one from
hotmail. I had no problems running all three in Outlook 2003. Again, i hope
this all helps.
 
Same issue here. From the event viewer:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 9/18/2006
Time: 11:43:23 AM
User: N/A
Computer: EFENSKA-HOU-02
Description:
Faulting application outlook.exe, version 12.0.4017.1006, stamp 445b7cf7,
faulting module outlook.exe, version 12.0.4017.1006, stamp 445b7cf7, debug?
0, fault address 0x00108791.

Numerous entries, all the same...

Edward

Roady said:
Tried a repair on Office already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I have the same problem as well. Am using the beta with a Sweidsh version of
Windows XP Pro. The error message is simply:

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.

The exception information in the error report is Code: 0xe06d7363.


//Henry


Roady said:
You didnt post any information to work with.
What exactly is the error message?
What is logged to the Event Viewer?
What add-ins are you using?
Does it work in Outlook safe mode?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I installed the 2007 Beta but had to unstall after a few days because
Outlook
continually crashed whilst I was in the middle of doing things, e.g.
either
opening mails or attachments.
Click to expand...
Click to expand...
 
To prevent the Acrobat PDFMaker COM Addin from loading, go to
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook
and change the LoadBehavior value from 3 to 2. Restart Outlook. When you use
this method, the PDF functions will still be available in Word and the other
Office programs. Note that installing Acrobat updates may reset the registry
key.

You can remove the add-ins from other programs by editing a similar key, but
it's generally better to use Add/Remove programs, because the keys are reset
each time an update is installed.

To hide the toolbar button, create the OutlVisible value:

HKEY_CURRENT_USER\Software\Adobe\Acrobat\PDFMaker\7.0\Outlook\EmailToPDF
Value Name: OutlVisible
Value: 0

The original default Value to re-enavle it is: 0xffffffff

Michael




Darkvette said:
How do i disable it?

Milly Staples said:
Have you disabled the Adobe Acrobat pdfmaker add-in from both Outlook and
Word?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, LB asked:

| I installed the 2007 Beta but had to unstall after a few days because
| Outlook continually crashed whilst I was in the middle of doing
| things, e.g. either opening mails or attachments.
Click to expand...
Click to expand...
 
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