Outlook 2007 crashes when printing email

  • Thread starter Thread starter Karasaga
  • Start date Start date
K

Karasaga

Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga
 
Karasaga,

I'm having the same problem with just one user. I've done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob
 
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!
 
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks



Melanie wrote:

We have been experiencing the exact same problems since the fall.
26-Mar-10

We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Previous Posts In This Thread:

Outlook 2007 crashes when printing email
Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently.
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f.
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga

I was unable to locate a file named outprnt on the computer.
I was unable to locate a file named outprnt on the computer. I changed
the
settings to view system and hidden files before the search.
I reset the page setup for daily style to - letter, smaller title font
(courier new), removed printing footer, etc.
After changing all settings back to basic values it still crashes
outlook
when trying to print, or print preview.
_________________
Techstore are specialists in a range of 'Printing'
(http://www.techstore.ie/Design-Print/index.html) Services.


--
Adan Daroski
http://forums.slipstick.com

Karasaga,I am having the same problem with just one user.
Karasaga,

I am having the same problem with just one user. I have done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob

:

it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
it is in %AppData%\Microsoft\Outlook
--
Brian Tillman [MVP-Outlook]

We have been experiencing the exact same problems since the fall.
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email


Submitted via EggHeadCafe - Software Developer Portal of Choice
Get Silverlight 4 Installed: Tips and Tricks
http://www.eggheadcafe.com/tutorial...b-f54c56a64ed9/get-silverlight-4-install.aspx
 
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks



Melanie wrote:

We have been experiencing the exact same problems since the fall.
26-Mar-10

We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Previous Posts In This Thread:

Outlook 2007 crashes when printing email
Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently.
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f.
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga

I was unable to locate a file named outprnt on the computer.
I was unable to locate a file named outprnt on the computer. I changed
the
settings to view system and hidden files before the search.
I reset the page setup for daily style to - letter, smaller title font
(courier new), removed printing footer, etc.
After changing all settings back to basic values it still crashes
outlook
when trying to print, or print preview.
_________________
Techstore are specialists in a range of 'Printing'
(http://www.techstore.ie/Design-Print/index.html) Services.


--
Adan Daroski
http://forums.slipstick.com

Karasaga,I am having the same problem with just one user.
Karasaga,

I am having the same problem with just one user. I have done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob

:

it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
it is in %AppData%\Microsoft\Outlook
--
Brian Tillman [MVP-Outlook]

We have been experiencing the exact same problems since the fall.
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Outlook print crashes
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks


Submitted via EggHeadCafe - Software Developer Portal of Choice
Using VSTO Add-In To Automate Frequent Excel 2007 Tasks
http://www.eggheadcafe.com/tutorial...60-39a86ccab5d6/using-vsto-addin-to-auto.aspx
 
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks



Melanie wrote:

We have been experiencing the exact same problems since the fall.
26-Mar-10

We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know

--
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Previous Posts In This Thread:

Outlook 2007 crashes when printing email
Hello
I am doing deskside support for a large company and coming across thi
problem. Outlook 2007 crashing randomly when users trying to print th
emails. For some users it happened one to two times a day
Here are the details on the issue
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but i
does not cause all the pc's to behave in same way and affecting may be 20
users), Xerox MFD printers
I have recreated windows profile, renamed Outlprnt file, tested the ne
printer driver, installed the printer locally by creating TCP/IP (Networ
printers), removed and reinstalled Office 2007, ran office diagnostic tool
defrag, chkdsk, but nothing seems to be fixing the problem permanently
-----------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 100
Description
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0
fault address 0x00333d6f
-----------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging th
pc's

Thanks

Karasaga

I was unable to locate a file named outprnt on the computer.
I was unable to locate a file named outprnt on the computer. I change
th
settings to view system and hidden files before the search
I reset the page setup for daily style to - letter, smaller title fon
(courier new), removed printing footer, etc
After changing all settings back to basic values it still crashe
outloo
when trying to print, or print preview
________________
Techstore are specialists in a range of 'Printing
(http://www.techstore.ie/Design-Print/index.html) Services

-
Adan Darosk
http://forums.slipstick.com

Karasaga,I am having the same problem with just one user.
Karasaga

I am having the same problem with just one user. I have done everything yo
have and it still happens. Were you ever able to find a solution

Thanks

Ro

:

it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
it is in %AppData%\Microsoft\Outloo
-
Brian Tillman [MVP-Outlook]

We have been experiencing the exact same problems since the fall.
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Outlook print crashes
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks

Crashing when printing
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks


Submitted via EggHeadCafe - Software Developer Portal of Choice
Crypto Obfuscator for .NET - Product Review
http://www.eggheadcafe.com/tutorial...f8-f5fd987fafb1/crypto-obfuscator-for-ne.aspx
 
sorry for the multiple posts.. didnt think it was working



Tre DeMaine wrote:

Outlook 2007 crashes when printing
11-May-10

I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks

Previous Posts In This Thread:


Submitted via EggHeadCafe - Software Developer Portal of Choice
Using VSTO Add-In To Automate Frequent Excel 2007 Tasks
http://www.eggheadcafe.com/tutorial...60-39a86ccab5d6/using-vsto-addin-to-auto.aspx
 
How do I unisntall KB972363?


Tre DeMaine said:
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks



Melanie wrote:

We have been experiencing the exact same problems since the fall.
26-Mar-10

We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Previous Posts In This Thread:

Outlook 2007 crashes when printing email
Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently.
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f.
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga

I was unable to locate a file named outprnt on the computer.
I was unable to locate a file named outprnt on the computer. I changed
the
settings to view system and hidden files before the search.
I reset the page setup for daily style to - letter, smaller title font
(courier new), removed printing footer, etc.
After changing all settings back to basic values it still crashes
outlook
when trying to print, or print preview.
_________________
Techstore are specialists in a range of 'Printing'
(http://www.techstore.ie/Design-Print/index.html) Services.


--
Adan Daroski
http://forums.slipstick.com

Karasaga,I am having the same problem with just one user.
Karasaga,

I am having the same problem with just one user. I have done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob

:

it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
it is in %AppData%\Microsoft\Outlook
--
Brian Tillman [MVP-Outlook]

We have been experiencing the exact same problems since the fall.
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email


Submitted via EggHeadCafe - Software Developer Portal of Choice
Get Silverlight 4 Installed: Tips and Tricks
http://www.eggheadcafe.com/tutorial...b-f54c56a64ed9/get-silverlight-4-install.aspx
.
Click to expand...
 
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