Outlook 2007 Crashes on start with Personal Folders (PST)

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one in
OL2007 with nothing added to it) OL crashes at launch as before. Any ideas? I
really need to be able to use my PST files.
 
How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.
 
I have the same exact problem.
Either "adding" by trying to archive or just File/Open/Outlook Data File

No error message, just immediate crash.
Event viewer has just a "warning"!
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session was
terminated unexpectedly.

I did create a new profile. Same thing

Russ Valentine said:
How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
Click to expand...
Click to expand...
 
Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it for
errors?
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob


Russ Valentine said:
How are you "adding" these PST files to your profile? What error messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
Click to expand...
Click to expand...
Click to expand...
 
rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I can glean is from the Send Error Information dialog,
and this is all I can copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
Click to expand...

Are you using a PGP proxy between Outlook and your mail server or PGP
Desktop?
http://forums.pgpsupport.com/viewtopic.php?t=6106
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=194694
 
In that case, there is more to your story than you have posted. Such issues
do not exist with a clean install of Oulook 2007 with no add-ins.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hi Russ... even a new PST, e.g., File > New > Outlook Data File, causes
the
crash.
Thanks,
Bob

Russ Valentine said:
Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it
for
errors?
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I
can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob


:

How are you "adding" these PST files to your profile? What error
messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]
Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly
created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
Click to expand...
Click to expand...
Click to expand...
 
rdessy said:
Hey Brian... I meant to reply yesterday, but I forgot. Thanks for
those PGP links. They led to the solution. I disabled the PGPServ
service, and sure enough, I can use my Personal Folders without
crashing. Thank you for your help.
Click to expand...

You're welcome.
 
Back
Top