Outlook 2007 crashes on "Calendar click"

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Guest

I have been battling this for 4 weeks.

Outlook crashes every single time I attempt to open calendar view. I am
using echange server account from work on both desktop and laptop. Both
started crashing after a series of specific actions on my part. One day I
decided to make my life easier, with help of my new Outlook 2007. On my
desktop I have generated several new appointments, marked them with multiple
categories. Marked some of those private, and generated a new view, where
private appointments are not shown. That is where the fun stopped. My
laptop (recall that I was working on desktop) had outlook running as well. I
have clicked on clanedar, and it crashed. When I exited desktop's calendar
and attmpted to re-enter again, outlook crashed. It continues to crash every
time on both machines. What gives?

Possible causes:
Private appointments?
multiple categories per appointment?
customized view?

The first two items would be stored on the server, which would explain why
laptop started crashing as well.

I have removed "private" using active sync and my mobile. Now working
through removing multiple categories as well.

Clearly this is a bug. Any ideas?

I have: repaired office, created a new profile, same results.
 
have you tried starting Outlook one time with the /cleanviews switch?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kyryl asked:

| I have been battling this for 4 weeks.
|
| Outlook crashes every single time I attempt to open calendar view. I
| am using echange server account from work on both desktop and laptop.
| Both started crashing after a series of specific actions on my part.
| One day I decided to make my life easier, with help of my new Outlook
| 2007. On my desktop I have generated several new appointments, marked
| them with multiple categories. Marked some of those private, and
| generated a new view, where private appointments are not shown. That
| is where the fun stopped. My laptop (recall that I was working on
| desktop) had outlook running as well. I have clicked on clanedar, and
| it crashed. When I exited desktop's calendar and attmpted to
| re-enter again, outlook crashed. It continues to crash every time on
| both machines. What gives?
|
| Possible causes:
| Private appointments?
| multiple categories per appointment?
| customized view?
|
| The first two items would be stored on the server, which would
| explain why laptop started crashing as well.
|
| I have removed "private" using active sync and my mobile. Now working
| through removing multiple categories as well.
|
| Clearly this is a bug. Any ideas?
|
| I have: repaired office, created a new profile, same results.
 
Milly,

thank you for your reply. I honestly don't know what you are referring to.
Is it some small utility option Office has?

Thank you,

Kyryl
 
Milly, You are my savior -- just ran "Outlook /cleanviews" -- I am back in
business with calendar! Now, how is it possible that something like that is
not described in help files for outlook? What if I didn't know that I may
have had an issue with custom view? Just frustrating...

Thank you again,

Kyryl

Kyryl said:
Milly,

thank you for your reply. I honestly don't know what you are referring to.
Is it some small utility option Office has?

Thank you,

Kyryl

Milly Staples said:
have you tried starting Outlook one time with the /cleanviews switch?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kyryl asked:

| I have been battling this for 4 weeks.
|
| Outlook crashes every single time I attempt to open calendar view. I
| am using echange server account from work on both desktop and laptop.
| Both started crashing after a series of specific actions on my part.
| One day I decided to make my life easier, with help of my new Outlook
| 2007. On my desktop I have generated several new appointments, marked
| them with multiple categories. Marked some of those private, and
| generated a new view, where private appointments are not shown. That
| is where the fun stopped. My laptop (recall that I was working on
| desktop) had outlook running as well. I have clicked on clanedar, and
| it crashed. When I exited desktop's calendar and attmpted to
| re-enter again, outlook crashed. It continues to crash every time on
| both machines. What gives?
|
| Possible causes:
| Private appointments?
| multiple categories per appointment?
| customized view?
|
| The first two items would be stored on the server, which would
| explain why laptop started crashing as well.
|
| I have removed "private" using active sync and my mobile. Now working
| through removing multiple categories as well.
|
| Clearly this is a bug. Any ideas?
|
| I have: repaired office, created a new profile, same results.
Click to expand...
Click to expand...
 
Kyryl said:
Milly, You are my savior -- just ran "Outlook /cleanviews" -- I am
back in business with calendar! Now, how is it possible that
something like that is not described in help files for outlook? What
if I didn't know that I may have had an issue with custom view? Just
frustrating...
Click to expand...

It is described in Outlook's help. Look for "command line"
 
I'm having the same problem except using the cleanviews switch doesn't work.
In fact I don't think the switches are workingin any instance. I have no
problem accessing the exchange calender from outlook web access or entourage
2008. It is only Outlook 2007. I have no plugins etc.

ANy way of fiding otu why the switches won't work either?



Kyryl said:
Milly, You are my savior -- just ran "Outlook /cleanviews" -- I am back in
business with calendar! Now, how is it possible that something like that is
not described in help files for outlook? What if I didn't know that I may
have had an issue with custom view? Just frustrating...

Thank you again,

Kyryl

Kyryl said:
Milly,

thank you for your reply. I honestly don't know what you are referring to.
Is it some small utility option Office has?

Thank you,

Kyryl

Milly Staples said:
have you tried starting Outlook one time with the /cleanviews switch?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kyryl asked:

| I have been battling this for 4 weeks.
|
| Outlook crashes every single time I attempt to open calendar view. I
| am using echange server account from work on both desktop and laptop.
| Both started crashing after a series of specific actions on my part.
| One day I decided to make my life easier, with help of my new Outlook
| 2007. On my desktop I have generated several new appointments, marked
| them with multiple categories. Marked some of those private, and
| generated a new view, where private appointments are not shown. That
| is where the fun stopped. My laptop (recall that I was working on
| desktop) had outlook running as well. I have clicked on clanedar, and
| it crashed. When I exited desktop's calendar and attmpted to
| re-enter again, outlook crashed. It continues to crash every time on
| both machines. What gives?
|
| Possible causes:
| Private appointments?
| multiple categories per appointment?
| customized view?
|
| The first two items would be stored on the server, which would
| explain why laptop started crashing as well.
|
| I have removed "private" using active sync and my mobile. Now working
| through removing multiple categories as well.
|
| Clearly this is a bug. Any ideas?
|
| I have: repaired office, created a new profile, same results.
Click to expand...
Click to expand...
Click to expand...
 
Yeah there is a space when I use it. It just opens Outlook 2007 as usual.
Tried this with a few of the switches.

On another note, using outlook anywhere, everytime I open outlook i asks me
for my password even though I tick the emmeber password box. I've tried
deleting the protect folder only for that to work once or twice, I've removed
the account and re-added it from the mail accounts, with the same symptoms.

Hope there's some sort of solution.

Milly Staples said:
What happens when you try? Are you making sure that there is a space
between .exe and the /?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


WestHej said:
I'm having the same problem except using the cleanviews switch doesn't
work.
In fact I don't think the switches are workingin any instance. I have no
problem accessing the exchange calender from outlook web access or
entourage
2008. It is only Outlook 2007. I have no plugins etc.

ANy way of fiding otu why the switches won't work either?
Click to expand...
Click to expand...
 
the password is never remembered unless you are logged into the network.

on switches, I like to the outlook shortcut on the quick launch toolbar -
open the properties page and replace 'recycle' with the switch you need.

Did you try office diagnostics? A new profile?

--
Diane Poremsky [MVP - Outlook]





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(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


WestHej said:
Yeah there is a space when I use it. It just opens Outlook 2007 as usual.
Tried this with a few of the switches.

On another note, using outlook anywhere, everytime I open outlook i asks
me
for my password even though I tick the emmeber password box. I've tried
deleting the protect folder only for that to work once or twice, I've
removed
the account and re-added it from the mail accounts, with the same
symptoms.

Hope there's some sort of solution.

Milly Staples said:
What happens when you try? Are you making sure that there is a space
between .exe and the /?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


WestHej said:
I'm having the same problem except using the cleanviews switch doesn't
work.
In fact I don't think the switches are workingin any instance. I have
no
problem accessing the exchange calender from outlook web access or
entourage
2008. It is only Outlook 2007. I have no plugins etc.

ANy way of fiding otu why the switches won't work either?
Click to expand...
Click to expand...
Click to expand...
 
I'm having the exact same problem with Outlook 2007. After reading this
thread, I run cleanviews, and it worked.
However, the problem keeps occurring after moving around a bit in the
calendar. Running cleanviews always work to fix the problem, but it's not a
good solution doing this several times a day.

Is there a way to find out what causes the crash?
 
Try the forms cache go in and wipe out the entire bunch.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

If you already tried this, I would suggest looking for a
corrupt OST file:

I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the *.ost file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Lastly, This usually screams "Corrupted Recurring Meeting".

Here's what I used to do, there is probably something easier
out there but I haven't needed it for a while.

To detect the offending item:

1) Open the mailbox in Outlook
2) Create a New folder (Calendar Test)
3) Do an advanced find on the old calendar and sort events by recurrence.

- Press F3
- Change the Look For: text box to Appointments and Meetings
- Click on the Advanced tab
- Click Field
- Select All Appointment fields
- Select Recurring
- Condition: equals
- Value: Yes
- Click the Add to List button
- Click Find Now

Drop and drag from advanced find listed events one at a time to the new
calendar, when you get to the corrupt item it will give you an error
message. (delete this item)

Move all your calendar items from Calendar Test folder back to original
calendar (these are previously dragged over items).

Nikki

I'm having the exact same problem with Outlook 2007. After reading this
thread, I run cleanviews, and it worked.
However, the problem keeps occurring after moving around a bit in the
calendar. Running cleanviews always work to fix the problem, but it's not a
good solution doing this several times a day.

Is there a way to find out what causes the crash?
 
Hi Nikki,
I tried all of your suggestion including creating new 'temporary' calendar,
seems this not working.

Once I create new calendar, and try to open that new one, outlook just
crashed :(

I have upgraded to Office 2007 SP2, remove the frm files, although no OST
files found in the system...

My client outlook is normal non-exchange outlook
 
No, nothing inside the new 'temp' calendar.
Basically I tried to brand new empty calendar, and about to try the "search
reccurring event from the old calendar" but when I click on the new calendar,
Outlook crash already...

Also, how do you search for "reccuring events" from old calendar without
opening it? as the search button located in mail won't search from calendar,
is there any shortcut for it? (ie: F3)?

Thanks
 
Hi Diane,
No, nothing new in the new calendar. I create new temporary calendar, hoping
that I can search recurring events from old calendar and move it to the new
one, and hoping I can find the 'defective' recurring events.

Also, how do you search for recurring events from calendar, if the fact once
you click any of the calendars, outlook crash already? Is there any way that
I can do "Search" from MAIL but selecting from CALENDAR folder? (perhaps a
shortcut like CTRL+F or F3?)

because I can't do search from MAIL and search for CALENDAR events :(

Thanks heaps
 
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