Outlook 2007 BCM Has no Business Tools Tab

  • Thread starter Thread starter dpminusa
  • Start date Start date
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dpminusa

I installed BCM on Vista Bus 32 as an add-on to 2007 Enterprise. I did not
see any installation errors. Bringing up Outlook showed no difference after
installation.

By using the FILE>DATA MANAGEMENT menu in Outlook I was able to connect to
the database created during install. This added some Folders and Groups to
Outlook but did not allow full functions.

I still have a system with no Business Tools tab. I looked through the
tools menu and the Help menu and can see het my add-in is missing. Not
greyed-out but missing. I have tried to force it to add-in, but no luck.

I am dead in the water.

What I have tried is:

1. Reinstall - no change.
2. Copying files and manual overrides to get add-in to load - no luck.
3. Checked the registry for the BCM keys. - They seem to be there.
4. Loading SQL Manager Express to examine the SQL database first hand. Has
not lead to a solution. I tweaked security, etc.

My questions.

1. Is BCM incompatible with 2007 Enterorise?
2. If my media is bad how can I get it replaced?
3. Is there a log file on my system holding the clues that I could look at?

Any help would be appreciated. Thanks.
 
I installed BCM on Vista Bus 32 as an add-on to 2007 Enterprise.  I didnot
see any installation errors.  Bringing up Outlook showed no difference after
installation.

By using the FILE>DATA MANAGEMENT menu in Outlook I was able to connect to
the database created during install.  This added some Folders and Groups  to
Outlook but did not allow full functions.

I still have a system with no Business Tools tab.  I looked through the
tools menu and the Help menu and can see het my add-in is missing.  Not
greyed-out but missing.  I have tried to force it to add-in, but no luck.

I am dead in the water.

What I have tried is:

1. Reinstall - no change.
2. Copying files and manual overrides to get add-in to load - no luck.
3. Checked the registry for the BCM keys. - They seem to be there.
4. Loading SQL Manager Express to  examine the SQL database first hand. Has
not lead to a solution.  I tweaked security, etc.

My questions.

1. Is BCM incompatible with 2007 Enterorise?
2. If my media is bad how can I get it replaced?
3. Is there a log file on my system holding the clues that I could look at?

Any help would be appreciated.  Thanks.
Click to expand...

Disabled BCM?
In the Windows Registry check:
HKLM\Software\Microsoft\Office\Outlook\Addins
\Microsoft.BusinessSolutions­.eCRM.OutlookAddin.Connect.3
The value of LoadBehavior should be 3 for Outlook to load it.

In Outlook 2007 look in menu Tools|Trust Center, Add-ins tab. At the
bottom, where it says "Manage", select "Disabled Items", Go. Does BCM
show up? If so, enable it.
 
Checked these. They seem OK. Still cannot get the installation to the final
install wizard for the database anf Business Tools Menu to popup.

Any more ideas?

Thanks Luther. I have my 2003 systems going with your help. Hopefully we
can get the 2007 going also.
 
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