outlook 2003

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

i am trying to use outlook 2003 but it hangs up everytime i click on it.
outlook express works perfectly. i clicked on the error report to see what
the problem could be and it says it's about outlook.exe and this error report
includes info regarding the condition of microsoft office outlook when the
problem occurred, the operating system verson and computer hardware in use
and the Internet Protocol address of my computer.

i have reinstalled it and same thing. everything else works perfectly.

any suggestions...............please help as i need more capabilities than
outlook express is offering.
 
Candice said:
i am trying to use outlook 2003 but it hangs up everytime i click on
it. outlook express works perfectly. i clicked on the error report
to see what the problem could be and it says it's about outlook.exe
and this error report includes info regarding the condition of
microsoft office outlook when the problem occurred, the operating
system verson and computer hardware in use and the Internet Protocol
address of my computer.
Click to expand...

Try deleteing the hidden file %AppData%\Microsoft\Outlook\outcmd.dat
 
brian, thanks for getting back to me so quickly. i already view what would
be hidden files. i searched and am unable to find this file. any other
suggestions.
 
Candice said:
brian, thanks for getting back to me so quickly. i already view what
would be hidden files. i searched and am unable to find this file.
any other suggestions.
Click to expand...

Open Windows Explorer and in the Address Bar, enter
"%AppData%\Microsoft\Outlook". Click Go. You'll see outcmd.dat there.
 
i checked again. it is not there.

Brian Tillman said:
Open Windows Explorer and in the Address Bar, enter
"%AppData%\Microsoft\Outlook". Click Go. You'll see outcmd.dat there.
Click to expand...
 
Candice said:
i checked again. it is not there.
Click to expand...

Outlook can't run without creating it. You have run Outlook once, correct?
You have configured a mail account in the mail profile, correct?
 
No I haven't run it as of yet as it keeps locking when I try. I was
successful in configuring the mail profiles though.
 
Candice said:
No I haven't run it as of yet as it keeps locking when I try. I was
successful in configuring the mail profiles though.
Click to expand...

Post the exact steps you've taken in creating your mail profile.
 
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