Outlook 2003

[Karel]

XP SP2, all patches

I have switched to sending faxes from OL2003, using Slipstick's/Russ'
procedure. Sending works OK, but receiving starts communicating with the
sending fax machine, which ends with OK, but my receipt ends with a Fatal
Error. It appears in the Incoming folder but at the end it disappears all
together. Seems that the image cannot be created.
Anybody has a solution?
Thank you.
Karel

 

[Russ Valentine [MVP-Outlook]]

I assume you mean Windows XP Fax and that it appears in the Fax Console, not
Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.

 

[Karel]

I wish I would pay more attention to proper terminology. I only mentioned
Outlook, because sending and receiving with WinXP Fax Console was working,
until I switched to sending with Outlook. That's when the problems with
receiving started.
I just looked at the modem and everything seems OK. It is
AOpen FM56-SV Soft PCI Modem.

Karel

I assume you mean Windows XP Fax and that it appears in the Fax Console,
not Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.
--
Russ Valentine
[MVP-Outlook]

XP SP2, all patches

I have switched to sending faxes from OL2003, using Slipstick's/Russ'
procedure. Sending works OK, but receiving starts communicating with the
sending fax machine, which ends with OK, but my receipt ends with a Fatal
Error. It appears in the Incoming folder but at the end it disappears all
together. Seems that the image cannot be created.
Anybody has a solution?
Thank you.
Karel

 

[Russ Valentine [MVP-Outlook]]

Integrating with Outlook should have no bearing on this.
Reception/transmission errors are very common with Windows XP Fax.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
try to send or receive a fax. The Fax Service will dial or will answer an
incoming fax but then fail with any of a number of unhelpful error messages
such as "Line is busy," "There is no answer," or "Reception error." Often
there will be nothing in Event Viewer to give a clue as to where the problem
might lie, but you should check there first.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

I wish I would pay more attention to proper terminology. I only mentioned
Outlook, because sending and receiving with WinXP Fax Console was working,
until I switched to sending with Outlook. That's when the problems with
receiving started.
I just looked at the modem and everything seems OK. It is
AOpen FM56-SV Soft PCI Modem.

Karel

I assume you mean Windows XP Fax and that it appears in the Fax Console,
not Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.
--
Russ Valentine
[MVP-Outlook]

XP SP2, all patches

I have switched to sending faxes from OL2003, using Slipstick's/Russ'
procedure. Sending works OK, but receiving starts communicating with the
sending fax machine, which ends with OK, but my receipt ends with a
Fatal Error. It appears in the Incoming folder but at the end it
disappears all together. Seems that the image cannot be created.
Anybody has a solution?
Thank you.
Karel

 

[Karel]

Thank you. Event Viewer did not give much of a clue, except the name of the
modem . As you suspected, I tinkered with the modem settings, not really
doing what I was doing. Tested it, etc., then rebooted couple of times and
guess what. Fax receive worked. We'll see how long.
Thanks again.
Karel

Integrating with Outlook should have no bearing on this.
Reception/transmission errors are very common with Windows XP Fax.
Unfortunately, Windows XP Fax has proven to be incompatible with many
common modems and drivers, particularly older ones, even if the
manufacturers claim they are "compatible" with Windows XP. Modem
incompatibility is not apparent during installation or the initial setup.
It only becomes apparent when you try to send or receive a fax. The Fax
Service will dial or will answer an incoming fax but then fail with any of
a number of unhelpful error messages such as "Line is busy," "There is no
answer," or "Reception error." Often there will be nothing in Event Viewer
to give a clue as to where the problem might lie, but you should check
there first.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.


--
Russ Valentine
[MVP-Outlook]

I wish I would pay more attention to proper terminology. I only mentioned
Outlook, because sending and receiving with WinXP Fax Console was working,
until I switched to sending with Outlook. That's when the problems with
receiving started.
I just looked at the modem and everything seems OK. It is
AOpen FM56-SV Soft PCI Modem.

Karel

I assume you mean Windows XP Fax and that it appears in the Fax Console,
not Outlook, right? Windows XP Fax cannot route incoming faxes to
Outlook.
--
Russ Valentine
[MVP-Outlook]
XP SP2, all patches

I have switched to sending faxes from OL2003, using Slipstick's/Russ'
procedure. Sending works OK, but receiving starts communicating with
the sending fax machine, which ends with OK, but my receipt ends with a
Fatal Error. It appears in the Incoming folder but at the end it
disappears all together. Seems that the image cannot be created.
Anybody has a solution?
Thank you.
Karel