Outlook 2003 won't start

  • Thread starter Thread starter bgillies
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B

bgillies

running XP pro SP2. When i start Outlook, the programs starts but
after a couple of seconds, the window pops up that says it has a
problem and has to close. I've tried rebooting, but that doesn't
help. The only thing new is copernicus2 which i installed a couple of
days ago. I ran outlook.exe /cleanviews but that didn't help. All
advice welcome.
 
bgillies said:
running XP pro SP2. When i start Outlook, the programs starts but
after a couple of seconds, the window pops up that says it has a
problem and has to close. I've tried rebooting, but that doesn't
help. The only thing new is copernicus2 which i installed a couple of
days ago. I ran outlook.exe /cleanviews but that didn't help. All
advice welcome.
Click to expand...

Try deleting %AppData%\Microsoft\Outlook\outcmd.dat
 
Try deleting %AppData%\Microsoft\Outlook\outcmd.dat
Click to expand...

Hi Brian. Gave it a go but it didn't work.

I should add that about a month ago i converted to Exchange Server so
i could connect with a company's system. I don't know if that
complicates things.

Thx.

Bill
 
Hi Brian. Gave it a go but it didn't work.

I should add that about a month ago i converted to Exchange Server so
i could connect with a company's system. I don't know if that
complicates things.

Thx.

Bill
Click to expand...

One additional piece of info. When i tried to rename the Outlook.ost
file to see if that would help, it said it was in use by another
program, yet not other program was running.

Thx.

Bill
 
bgillies said:
One additional piece of info. When i tried to rename the Outlook.ost
file to see if that would help, it said it was in use by another
program, yet not other program was running.
Click to expand...

Did you look at the Processes tab of Task Manager to make sure? Do you have
a PDA cradled? Do you have any desktop searches like Google Desktop Search
or Windows Desktop Search running?
 
Did you look at the Processes tab of Task Manager to make sure? Do you have
a PDA cradled? Do you have any desktop searches like Google Desktop Search
or Windows Desktop Search running?
Click to expand...

Hi Brian.

I seem to have solved the riddle. I backup nightly, so I was able to
roll back my OUtlook files to the previous day. All went well until
Outlook started downloading a message that was using the calendar
function. It seems this message was causing the crashes. The e-mail
account that the message was using is accessible also by Webmail, so i
logged on and deleted the message. All seems well.

Are there known issues with such messages? Are there any preventive
steps i could take?

Best,

Bill
 
bgillies said:
Are there known issues with such messages? Are there any preventive
steps i could take?
Click to expand...

I, for one, don't know of any issues like that, but I'm not privy to the
bugs reported to Microsoft. I can't think of anything offhand that would
prevent the occasional issue.
 
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