Outlook 2003 will not close - must end task

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Guest

Hi - well, I've searched this forum and found several suggestions on how to
correct this problem. Nothing has worked so far. I still have to end
process from task manager. This is a Windows 2000 (SP4) laptop w/ Office XP
installed and an Outlook 2003 upgrade. It closed correctly before the
upgrade. I have done the following to try to correct:

1. deleted and recreated the user's profile
2. ensured Outlook was current on patches (Office hotfix 3)
3. uninstalled / reinstalled
4. ensured there are no apps running such as PDA (reffered to list from
slipstick.com article)
5. ran detect and repair
6. uninstalled / reinstalled Symantec AV client 9.0
7. cursed and yelled

Can anybody give me some new suggestions? Thanks!

- Tony
 
w/ Office XP
installed and an Outlook 2003 upgrade.
Click to expand...

try deleting/renaming all files in C:\Documents and
Settings\username\Application Data\Microsoft\Outlook.

BTW, #7 is more effective than #3. :)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Well, I'll be doing a lot more of #7... That did not correct the problem. I
have now removed Office XP and Outlook 2003 completely and installed a new
copy of Office 2003 SBE. And guess what: Its STILL hanging on close. This
is just strange. Any other thoughts? THanks for your help!

-Tony

Diane Poremsky said:
w/ Office XP
installed and an Outlook 2003 upgrade.
Click to expand...

try deleting/renaming all files in C:\Documents and
Settings\username\Application Data\Microsoft\Outlook.

BTW, #7 is more effective than #3. :)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


TonyMT22 said:
Hi - well, I've searched this forum and found several suggestions on how
to
correct this problem. Nothing has worked so far. I still have to end
process from task manager. This is a Windows 2000 (SP4) laptop w/ Office
XP
installed and an Outlook 2003 upgrade. It closed correctly before the
upgrade. I have done the following to try to correct:

1. deleted and recreated the user's profile
2. ensured Outlook was current on patches (Office hotfix 3)
3. uninstalled / reinstalled
4. ensured there are no apps running such as PDA (reffered to list from
slipstick.com article)
5. ran detect and repair
6. uninstalled / reinstalled Symantec AV client 9.0
7. cursed and yelled

Can anybody give me some new suggestions? Thanks!

- Tony
Click to expand...
Click to expand...
 
Tony
I have two out of seven workstations on a SBS2003 server that do the same
thing. One on XP and one on 2000. I have not been able to figure aout the
problem. Keep hunting.
Thanks

TonyMT22 said:
Well, I'll be doing a lot more of #7... That did not correct the problem. I
have now removed Office XP and Outlook 2003 completely and installed a new
copy of Office 2003 SBE. And guess what: Its STILL hanging on close. This
is just strange. Any other thoughts? THanks for your help!

-Tony

Diane Poremsky said:
w/ Office XP
installed and an Outlook 2003 upgrade.
Click to expand...

try deleting/renaming all files in C:\Documents and
Settings\username\Application Data\Microsoft\Outlook.

BTW, #7 is more effective than #3. :)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


TonyMT22 said:
Hi - well, I've searched this forum and found several suggestions on how
to
correct this problem. Nothing has worked so far. I still have to end
process from task manager. This is a Windows 2000 (SP4) laptop w/ Office
XP
installed and an Outlook 2003 upgrade. It closed correctly before the
upgrade. I have done the following to try to correct:

1. deleted and recreated the user's profile
2. ensured Outlook was current on patches (Office hotfix 3)
3. uninstalled / reinstalled
4. ensured there are no apps running such as PDA (reffered to list from
slipstick.com article)
5. ran detect and repair
6. uninstalled / reinstalled Symantec AV client 9.0
7. cursed and yelled

Can anybody give me some new suggestions? Thanks!

- Tony
Click to expand...
Click to expand...
Click to expand...
 
I have the sort of the same issue and it's happening on our Windows XP Pro
image that we're busy rolling out! Something happened with the last revision
of the image but we can't pinpoint it.

This is what happens:

*You open Outlook 2003 (all patches and SPs applied), you read your emails
and close Outlook. Outlook terminates fine.

*When you open Outlook 2003 and read your emails and open ANY attachment(s),
then close all attachments and close Outlook, then when you look in Task
Manager, Outlook.exe is still running.

If you don't End task Outlook.exe, when you try to log off or shut down the
system you get this message:

"End Program W"

Once you End that, another message comes up:

"Outlook.exe is not responding" and then you have to End it before the
system shutsdown or logs off.

I've tried to use filemon and regmon but I can't pinpoint it. Next I'm going
to try Hijack this.

Any suggestions on how to fix this would be greatly apprectiated!

-Evan
 
Sorry correction:

"Outlook.exe is not responding" is incorrect

the message is actually "Please wait while Microsoft Outlook exits"

Evan
 
I have since found,(I have Cybersitter installed on workstations to control
access) that Cybersitter blocks some port to outlook. Even if it is
inactve--but installed- Outlook will not close (runs as a process).
Cybersitter was no help on this issue. I clear it out and it has solved the
problem. There is also issues with ActiveSync that hang on to outlook. In
programing terms, it will go _NotVisible and still be active. maybe there is
some process on your machine doing the same.
Reguards

TonyMT22 said:
Well, I'll be doing a lot more of #7... That did not correct the problem. I
have now removed Office XP and Outlook 2003 completely and installed a new
copy of Office 2003 SBE. And guess what: Its STILL hanging on close. This
is just strange. Any other thoughts? THanks for your help!

-Tony

Diane Poremsky said:
w/ Office XP
installed and an Outlook 2003 upgrade.
Click to expand...

try deleting/renaming all files in C:\Documents and
Settings\username\Application Data\Microsoft\Outlook.

BTW, #7 is more effective than #3. :)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


TonyMT22 said:
Hi - well, I've searched this forum and found several suggestions on how
to
correct this problem. Nothing has worked so far. I still have to end
process from task manager. This is a Windows 2000 (SP4) laptop w/ Office
XP
installed and an Outlook 2003 upgrade. It closed correctly before the
upgrade. I have done the following to try to correct:

1. deleted and recreated the user's profile
2. ensured Outlook was current on patches (Office hotfix 3)
3. uninstalled / reinstalled
4. ensured there are no apps running such as PDA (reffered to list from
slipstick.com article)
5. ran detect and repair
6. uninstalled / reinstalled Symantec AV client 9.0
7. cursed and yelled

Can anybody give me some new suggestions? Thanks!

- Tony
Click to expand...
Click to expand...
Click to expand...
 
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