Outlook 2003 unstable in Windows 7 x64

  • Thread starter Thread starter EHS
  • Start date Start date
E

EHS

I installed Office 2003 on brand new Windows 7 x64 a few eeks ago.
No problems installing, no problems transferring all data from old system,
never any problem opening Outlook, or any other office apps.
Everything (Windows, Office ) at the latest update SP and release.
Outlook regulary stops working, and restarts. Quite often when starting a
new email.
I have removed all add ins.
Often Outlook will also not close - when using the "X" at the top Right hand
corner. When this happens it can only be closed using file exit.
Never ever had any of these issues when running on XP
 
Windows 7 is still in beta and you are being used as a guinea pig. Wait
until SP1 comes out and everything will work properly. My main system is
still XP Professional SP3 and no updates since SP3 was released.

hth
 
Have about 4 - all pop3 - all linked to external - internet server based ISPs

No pattern except that it allways seems to happen when I am movbing fast -
multi tasking - have other software running, Outlook task running clock timer
running - composing an email and go to hit he save button or open another
email to retrieve some datad and bang - crash. "MS Outlook has stopped
working...." (It may be that it is send retrieving in the background - have
not noticed.

I have just raun SCANPST (which also hung the first time I tried to run
it..) It found errors in the OUTLOOK.PST file and repaired them. Do I need to
run it on the archived files as well?

Event Viewr. Mostly Application Error - Event ID 1000 Task Category (100) and:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp:
0x4a403990
Faulting module name: OUTLLIB.dll, version: 11.0.8313.0, time stamp:
0x4a793cc5
Exception code: 0xc0000005
Fault offset: 0x0007c00e
Faulting process id: 0xd04
Faulting application start time: 0x01cac6ed7bc2164d
Faulting application path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLLIB.dll

But sometimes I can see:
Application Hang 1002 (101) and:

The program OUTLOOK.EXE version 11.0.8312.0 stopped interacting with Windows
and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel.
Process ID: 1150
Start Time: 01cac7129aac469d
Termination Time: 10
Application Path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Report Id: c7e45b30-3341-11df-b1a9-6cf04906bca2

Thanks for your help,

This is really driving me crazy

EHS
 
Roady said:
No, I don't think this answer will help anyone.
Click to expand...
It's helped millions so far. What made you say it won't help anyone?
Facts is what is required to help Microsoft Customers and facts is what
I provide. Nothing less.

Hope this helps you.
 
How frequently are you checking for new mail? Are all 4 accounts on the same
server? If so, split them into 2 send/receive groups and do not check mail
more often than every 8 - 10 minutes.

Do you have all updates installed for office?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473
 
4 accounts - 3 different servers
I have mow increased auto check to 10 minute intervals

By the way - crashed again this morning despite pst scan and repair yesterday.
Same Applicatetion Error 1000 (100) and
"Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp:
0x4a403990
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00032f15
Faulting process id: 0x11a8
Faulting application start time: 0x01cacc6920bda38f
Faulting application path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 09d92f3e-386f-11df-ba14-6cf04906bca2"

I was finishing an e-mail and double clicked on the attached file to check
it was good beofre sending. The associated app opened but Outlook stopped
working and restarted. After restart I retraced my exact steps and nothing -
worked fine.

Yes all Office updates installed.

EHS
How frequently are you checking for new mail? Are all 4 accounts on the same
server? If so, split them into 2 send/receive groups and do not check mail
more often than every 8 - 10 minutes.

Do you have all updates installed for office?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



EHS said:
Have about 4 - all pop3 - all linked to external - internet server based
ISPs

No pattern except that it allways seems to happen when I am movbing fast -
multi tasking - have other software running, Outlook task running clock
timer
running - composing an email and go to hit he save button or open another
email to retrieve some datad and bang - crash. "MS Outlook has stopped
working...." (It may be that it is send retrieving in the background -
have
not noticed.

I have just raun SCANPST (which also hung the first time I tried to run
it..) It found errors in the OUTLOOK.PST file and repaired them. Do I need
to
run it on the archived files as well?

Event Viewr. Mostly Application Error - Event ID 1000 Task Category (100)
and:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp:
0x4a403990
Faulting module name: OUTLLIB.dll, version: 11.0.8313.0, time stamp:
0x4a793cc5
Exception code: 0xc0000005
Fault offset: 0x0007c00e
Faulting process id: 0xd04
Faulting application start time: 0x01cac6ed7bc2164d
Faulting application path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLLIB.dll

But sometimes I can see:
Application Hang 1002 (101) and:

The program OUTLOOK.EXE version 11.0.8312.0 stopped interacting with
Windows
and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel.
Process ID: 1150
Start Time: 01cac7129aac469d
Termination Time: 10
Application Path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Report Id: c7e45b30-3341-11df-b1a9-6cf04906bca2

Thanks for your help,

This is really driving me crazy

EHS
Click to expand...
Click to expand...
 
No offence but facts based on what?

Fact is that a lot of researchers and analysts already recommend deployment
of Windows 7 and urge corporations not to wait for SP1.
Fact is that the SP1 update for Windows 7 has been announced as to be only a
"small" collection of "minor" fixes.
Fact is that you also cannot possibly know that whatever EHS issue is with
Outlook 2003 on Windows 7 will be fixed in SP1 for Windows 7.
Fact is that Outlook 2003 runs stable for millions on Windows 7.
Fact is that an Outlook 2003 configuration on Windows XP can also get
damaged.

The fact that it works or doesn't work for you, doesn't mean that it will
apply to anyone; it's a personal experience for you and not a generic fact.

Your reply to EHS does not solve the current issue he is having, nor did you
make any attempt to further analyze his current issue or get more
information about his situation. Wouldn't that be similar to a shot in the
dark and thus not very helpful to anyone?

So my question to you is;
Based on which facts in EHS post, made you say that apparently his only way
to solve this issue was to wait for SP1 for Windows 7 and to downgrade to
Windows XP SP3 for the time being?
 
Run scanpst.exe a couple more times against any of your pst-files until it
doesn't pop-up any errors anymore.
Then start Outlook in Safe Mode and work with Outlook like that for a day
and see if still crashes. This will give more insights in the scope of your
issue.

To start Outlook in Safe Mode use;
Start-> type; outlook.exe /safe
(note the space in the command)



EHS said:
4 accounts - 3 different servers
I have mow increased auto check to 10 minute intervals

By the way - crashed again this morning despite pst scan and repair
yesterday.
Same Applicatetion Error 1000 (100) and
"Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp:
0x4a403990
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00032f15
Faulting process id: 0x11a8
Faulting application start time: 0x01cacc6920bda38f
Faulting application path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 09d92f3e-386f-11df-ba14-6cf04906bca2"

I was finishing an e-mail and double clicked on the attached file to check
it was good beofre sending. The associated app opened but Outlook stopped
working and restarted. After restart I retraced my exact steps and
nothing -
worked fine.

Yes all Office updates installed.

EHS
How frequently are you checking for new mail? Are all 4 accounts on the
same
server? If so, split them into 2 send/receive groups and do not check
mail
more often than every 8 - 10 minutes.

Do you have all updates installed for office?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



EHS said:
Have about 4 - all pop3 - all linked to external - internet server
based
ISPs

No pattern except that it allways seems to happen when I am movbing
fast -
multi tasking - have other software running, Outlook task running clock
timer
running - composing an email and go to hit he save button or open
another
email to retrieve some datad and bang - crash. "MS Outlook has stopped
working...." (It may be that it is send retrieving in the background -
have
not noticed.

I have just raun SCANPST (which also hung the first time I tried to run
it..) It found errors in the OUTLOOK.PST file and repaired them. Do I
need
to
run it on the archived files as well?

Event Viewr. Mostly Application Error - Event ID 1000 Task Category
(100)
and:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time
stamp:
0x4a403990
Faulting module name: OUTLLIB.dll, version: 11.0.8313.0, time stamp:
0x4a793cc5
Exception code: 0xc0000005
Fault offset: 0x0007c00e
Faulting process id: 0xd04
Faulting application start time: 0x01cac6ed7bc2164d
Faulting application path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLLIB.dll

But sometimes I can see:
Application Hang 1002 (101) and:

The program OUTLOOK.EXE version 11.0.8312.0 stopped interacting with
Windows
and was closed. To see if more information about the problem is
available,
check the problem history in the Action Center control panel.
Process ID: 1150
Start Time: 01cac7129aac469d
Termination Time: 10
Application Path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Report Id: c7e45b30-3341-11df-b1a9-6cf04906bca2

Thanks for your help,

This is really driving me crazy

EHS


:

Which email account(s) do you use?
Can you find a pattern in when it crashes?
For instance; it always crashes during a send/receive interval

Have you checked your pst-file for errors already with scanpst.exe?
See http://www.msoutlook.info/question/77

What is being logged to the Event Viewer about these crashes?
See http://www.msoutlook.info/question/317



-----

I installed Office 2003 on brand new Windows 7 x64 a few eeks ago.
No problems installing, no problems transferring all data from old
system,
never any problem opening Outlook, or any other office apps.
Everything (Windows, Office ) at the latest update SP and release.
Outlook regulary stops working, and restarts. Quite often when
starting
a
new email.
I have removed all add ins.
Often Outlook will also not close - when using the "X" at the top
Right
hand
corner. When this happens it can only be closed using file exit.
Never ever had any of these issues when running on XP

.
Click to expand...
Click to expand...
Click to expand...
 
Well...nothing definitive....
I ran , and run Scanpst until no errors.
Ran for a few days in safe mode - wher it seems to be a little more stable
but still crashes sometimes.

Generaally I am back to running in regular mode and sufferring the crashes.
After most crashes the scanpst finds errors. Often the scanpst itself
freezes after pressing BACKUP and YES to replace previous Backup file.. WHen
restarting SCAN PST immediately after it crashes / freezes it says no errors
were found.

I am so desperate I am considering buying 2007 with included update to 2010
in the hope that this will solve the problem
Run scanpst.exe a couple more times against any of your pst-files until it
doesn't pop-up any errors anymore.
Then start Outlook in Safe Mode and work with Outlook like that for a day
and see if still crashes. This will give more insights in the scope of your
issue.

To start Outlook in Safe Mode use;
Start-> type; outlook.exe /safe
(note the space in the command)



EHS said:
4 accounts - 3 different servers
I have mow increased auto check to 10 minute intervals

By the way - crashed again this morning despite pst scan and repair
yesterday.
Same Applicatetion Error 1000 (100) and
"Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp:
0x4a403990
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00032f15
Faulting process id: 0x11a8
Faulting application start time: 0x01cacc6920bda38f
Faulting application path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 09d92f3e-386f-11df-ba14-6cf04906bca2"

I was finishing an e-mail and double clicked on the attached file to check
it was good beofre sending. The associated app opened but Outlook stopped
working and restarted. After restart I retraced my exact steps and
nothing -
worked fine.

Yes all Office updates installed.

EHS
How frequently are you checking for new mail? Are all 4 accounts on the
same
server? If so, split them into 2 send/receive groups and do not check
mail
more often than every 8 - 10 minutes.

Do you have all updates installed for office?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



Have about 4 - all pop3 - all linked to external - internet server
based
ISPs

No pattern except that it allways seems to happen when I am movbing
fast -
multi tasking - have other software running, Outlook task running clock
timer
running - composing an email and go to hit he save button or open
another
email to retrieve some datad and bang - crash. "MS Outlook has stopped
working...." (It may be that it is send retrieving in the background -
have
not noticed.

I have just raun SCANPST (which also hung the first time I tried to run
it..) It found errors in the OUTLOOK.PST file and repaired them. Do I
need
to
run it on the archived files as well?

Event Viewr. Mostly Application Error - Event ID 1000 Task Category
(100)
and:
Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time
stamp:
0x4a403990
Faulting module name: OUTLLIB.dll, version: 11.0.8313.0, time stamp:
0x4a793cc5
Exception code: 0xc0000005
Fault offset: 0x0007c00e
Faulting process id: 0xd04
Faulting application start time: 0x01cac6ed7bc2164d
Faulting application path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\MICROS~1\OFFICE11\OUTLLIB.dll

But sometimes I can see:
Application Hang 1002 (101) and:

The program OUTLOOK.EXE version 11.0.8312.0 stopped interacting with
Windows
and was closed. To see if more information about the problem is
available,
check the problem history in the Action Center control panel.
Process ID: 1150
Start Time: 01cac7129aac469d
Termination Time: 10
Application Path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Report Id: c7e45b30-3341-11df-b1a9-6cf04906bca2

Thanks for your help,

This is really driving me crazy

EHS


:

Which email account(s) do you use?
Can you find a pattern in when it crashes?
For instance; it always crashes during a send/receive interval

Have you checked your pst-file for errors already with scanpst.exe?
See http://www.msoutlook.info/question/77

What is being logged to the Event Viewer about these crashes?
See http://www.msoutlook.info/question/317



-----

I installed Office 2003 on brand new Windows 7 x64 a few eeks ago.
No problems installing, no problems transferring all data from old
system,
never any problem opening Outlook, or any other office apps.
Everything (Windows, Office ) at the latest update SP and release.
Outlook regulary stops working, and restarts. Quite often when
starting
a
new email.
I have removed all add ins.
Often Outlook will also not close - when using the "X" at the top
Right
hand
corner. When this happens it can only be closed using file exit.
Never ever had any of these issues when running on XP

.
Click to expand...
Click to expand...
.
Click to expand...
 
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