Outlook 2003 SP1 upgrade - can't connect to SMTP server

  • Thread starter Thread starter Gene
  • Start date Start date
G

Gene

The title says it all. Everything was working fine with sending e-mails
until I applied the Office SP1 upgrade. Now I cannot connect to the SMTP
server. I checked the account settings (same POP/SMTP server names, same
ports, etc.). The upgrade did not appear to change them in any way.

Any suggestions would be much appreciated.
 
What is the exact error you get?
Does it work when you set your SMTP server settings to authenticate?
Some firewalls need to re-allow Outlook to connect to the outside world
since after the update the outlook.exe has been modified.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
Thanks for the reply. The error says "Task 'AccountName-Sending' reporting
error (0x800CCC0D) 'Unable to find the e-mail server. Please verify the
server information in your account properties."

I am using ZoneAlarm, but I re-authenticated the new outlook.exe with
ZoneAlarm. I also tried shutting ZoneAlarm down. Same problem.

You ask, "Does it work when you set your SMTP server settings to
authenticate?" I assume this means that I press the "Test Settings" button
in the e-mail account setup? In any event, the "Test Settings" button gives
the same error message. (I appologize if I do not understand your reference
to "authenticate.")

Thanks again.


Roady said:
What is the exact error you get?
Does it work when you set your SMTP server settings to authenticate?
Some firewalls need to re-allow Outlook to connect to the outside world
since after the update the outlook.exe has been modified.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Gene said:
The title says it all. Everything was working fine with sending e-mails
until I applied the Office SP1 upgrade. Now I cannot connect to the SMTP
server. I checked the account settings (same POP/SMTP server names, same
ports, etc.). The upgrade did not appear to change them in any way.

Any suggestions would be much appreciated.
Click to expand...
Click to expand...
 
HI Gene,
please look here for Error 0x800CCC0D
http://home.arcor.de/andreas.roeder-privat/ErrorKB_ger.htm

--
Gestern gings noch, ICH habe nichts gemacht! ;-)
(e-mail address removed)
Gene said:
Thanks for the reply. The error says "Task 'AccountName-Sending' reporting
error (0x800CCC0D) 'Unable to find the e-mail server. Please verify the
server information in your account properties."

I am using ZoneAlarm, but I re-authenticated the new outlook.exe with
ZoneAlarm. I also tried shutting ZoneAlarm down. Same problem.

You ask, "Does it work when you set your SMTP server settings to
authenticate?" I assume this means that I press the "Test Settings" button
in the e-mail account setup? In any event, the "Test Settings" button gives
the same error message. (I appologize if I do not understand your reference
to "authenticate.")

Thanks again.


message news:[email protected]...
What is the exact error you get?
Does it work when you set your SMTP server settings to authenticate?
Some firewalls need to re-allow Outlook to connect to the outside world
since after the update the outlook.exe has been modified.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Gene said:
The title says it all. Everything was working fine with sending e-mails
until I applied the Office SP1 upgrade. Now I cannot connect to the SMTP
server. I checked the account settings (same POP/SMTP server names, same
ports, etc.). The upgrade did not appear to change them in any way.

Any suggestions would be much appreciated.
Click to expand...
Click to expand...
Click to expand...
 
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