Outlook 2003 Personal Folders

  • Thread starter Thread starter Guest
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Guest

Hi

I'm starting to use Outlook 2003 and am confused about having two personal folders. I've read about how you can rename one folder, but that appears to relate to a new data file. I don't think that's what I have

I am seeing two Personal Folders with different icons that appear to contain the same folders and e-mail files. The icon for the first one has a little house and a plus or something--hard to make it out exactly. The icon for the second one had a stack of about three folders. When anything is added/changed/deleted in one Personal Folder, it's also added/changed/deleted in the other one as well. I can't find anything in Help that explains what I'm seeing

Close Folder is not an option. I tried Detect & Repair in case I had messed something up, but that didn't help.

Since the folder icons are different, I'm not sure I really have a problem, but the duplication confuses me. I'm also not sure which one to work in--or if it matters

Thanks very much for your help

Ellen
 
Did you upgrade from another version of outlook? It's usually better to make
a new profile and that will take care of the ghost folder. otherwise you
need to edit the registry to remove the ghost.
 
Hi Diane

I didn't exactly upgrade. It was a new machine & new load of Office. But I did copy in a couple of .pst files and load my contacts. I've moved all of my emails to a newly created data file, which I could relocate temporarily. Is there some way that I can now create a new profile? Or do I need to edit the registry? And if so, how? I've heard that's a little risky.

Thanks for your help

Ellen
 
Control panel, mail to create a new profile. I'm surprised you have two
folders doing it the way you did...

When creating the new profile use the old pst instead of moving the items to
the new pst - use the default data file button to browse to the existing pst
(on one of the profile screens). It looks like it's going to create a new
pst, but you can select an existing one to use too.
 
Hmmm. I started to create the new profile, as you suggested. It took me into a wizard that asked if I wanted to create a new email account or directories. There's no mention of pst files and I'm not familiar enough with Outlook to know how to respond to the questions the wizard asks, so I'm confused as to how to proceed. I want to keep my same email account.

I was also a little confused by which file you meant by the old pst. I'd already moved things around a lot, so:

~ I have all of my emails in a new data file called Old emails.pst.
~ The outlook.pst that loaded with 2003 is the current default.
~ The outlook.pst I still had from my old machine is now out of date because of all of my copying

Would you mind taking me a little more specifically step by step through the wizard?

Thanks
Ellen
 
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