Outlook 2003 OST Size Limit Errors

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Guest

We are running Exchange 2000 Server in our environment.

I'm having a problem with one of our laptop users (on a Dell Precision M70)
in configuring his email for Cached Mode in Outlook 2003. As the OST
approaches 2 GB, the Mailbox Cleanup dialog box appears and it stops updating
the mail folders at that point. If I try to do a Send/Receive, I get the
following error messages:

Task 'Microsoft Exchange Server - Sending' reported error (0x8004060C) :
'The message store has reached its maximum size. To reduce the amount of data
in this message store, select some items that you no longer need, and
permanently (SHIFT + DEL) delete them.'

The OST is at 1.9 GB. I was under the impression that Outlook 2003 doesn't
have the 2 GB store limit on OSTs like 2002. We don't have any limits on our
Exchange Server either. The bizarre thing is that I have another user on the
same model laptop who is using cached mode and his OST is 4.3 GB and he isn't
having any problems synchronizing his mailbox data.

I've looked at articles 304863 & 288283 and they don't seem to apply since
they're referring to Outlook 2002. Is there some sort of registry key that's
limiting the OST size? Is there a way to tell if the OST is in ANSI format
or not?

Thanks in advance for your help. Please let me know if I can clarify
anything.
 
Are you sure this isn't a PST/OST size limit but a mailbox size limit? It
sounds to me as though there's a mailbox cap (a PST wouldn't be counted as
part of the mailbox size). Go to the properties of Outlook today and check
folder size there. You'll see the mailbox size and breakdown of folder sizes.
 
Thanks for the response Kathleen. I looked again at our Exchange Server and
there are no storage limits set for warnings or prohibiting send. I looked
at the user's specific AD account and it's set up to use the server defaults
so that's not it. His mailbox size on the Exchange Server is 2.14 GB. Is
there somewhere else to check or do you think Outlook is perhaps defaulting
to using an ANSI-type OST instead of UNICODE? I'm not sure why it would
because our other user's OST is well over 2GB.

doug
 
i'm having the same issue and was wondering if you ever found a fix for
this. Thanks in advanced.

eddie
 
d mac said:
Is there somewhere else to
check or do you think Outlook is perhaps defaulting to using an
ANSI-type OST instead of UNICODE?
Click to expand...

If you click Tools>E-mail Accounts>Next, select the Exchange account, click
Change, then More Settings, select the Advanced tab, in the "Mailbox Mode"
section at the bottom, you'll see whether the OST is in ANSI or Unicode
mode.
 
hi eddie,

i still haven't figured out how to fix this problem. it seems to work fine
for our mailboxes on one of our Exchange Servers but not on the other one.
which suggests a policy but i can't find out where it would be. have you
heard any solution?

thanks
d mac
 
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