Outlook 2003 on WinXPSP2 fails in cached mode

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G

Guest

WinXP SP2 running Office 2003 SP2.

One user has issue on laptop when Exchange Cached mode is selected, Outlook
fails with unable to open folders and Event ID 2002 - MOF File created for
the Outlook Service could not be loaded error.

Tried setting new profile, no change, Outlook works fine in non-cached mode.

We have tried re-installing OS and Office, no change.

Also User is able to work fine on loaner laptop with Cached Mode enabled.
 
Do you have any 3rd party programs installed that integrate/protect/use
Outlook data? (e.g. antivirus, fax, pda, .etc)

The other thing I would check (not sure if you use roaming profiles, import
old profile, .etc) is does this happen under a different userid on the same
system?
 
Hello,
I am starting to also see this on my network... I have symantec corp edition
version 10.1 and I am running win xp sp2 with all the updates and office 2003
sp2 with all the updates...

The problem is sporatic... I have the problem on 3 of my 40 pc's that all
run the same software. It seems to be getting worse at the rate of 1 per
week... I restart the pc to resolve the issue and then it is ok for a while.

Thoughts?
 
Does your site use client side e-mail scanning portion of SAVCE? Reason I
ask is that we don't because we found that it causes performance issues
against Exchange. (We exclude PST/OST files from real-time scanning as well
since we have a server side solution that is Exchange aware.)
 
No it is server side scanning. Symantec Mail Security version 6 that was just
released. We have all of our mailboxes on the server and everyone connects on
the LAN via exchange server connections.
 
Not sure if you have tried this...

With Outlook closed, find & delete the extend.dat file under user(s) profile
directory.
 
Hello,
Thank you for your response. I have not tried that. What does that file do?
This is a client side issue right, not a server issue?
Thank you.
Tony
 
I believe so and "extend.dat" is just a binary file that tracks what addins
Outlook is using. The file will be rebuilt the next time Outlook launches.
 
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