Outlook 2003 New User - missing options etc

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Guest

I am trying to become an ex outlook express user and am new to outlook. I am
encountering several problems.

The Favourites folder has disappeared - can't see it anywhere although some
of the folders in my personal folders show that they are in the favourites
folder and give me the option to remove them.

I keep having an additinal email mysteriously created - same name as my main
email but with (1) at the end.

There are options which are grayed out intermittently - sometimes there
sometimes not.

Should I do a repair? If so am I likely to lose my settings and mail etc.

I am running XP pro which I have recently cleanly installed .

Any advice greatly accepted.
Thank you
 
Mary-Ann,

Favorites Folder. Alt+F1
For other thoughts on this, try Help.

Duplicates? I have no thoughts.

A Detect and Repair changes no settings and deletes no mail.
 
Thank you. Alt+F1 did the trick.
Can you tell me if there are any disadvantages to doing a detect and repair
or does it simply put things back in order.
 
As an example. Your Anti Virus (AV) has the option to scan incoming and outgoing emails. That is one plug in. Try and disable this option in your AV and see if duplicates stop.You might need to also stop this integration of your AV with Outlook Which AV program are you using. I hope it is not Norton or MacAfee
 
..
Yikes, yes it is Norton. Is that not a good thing?
If I turn off scanning does not that leave me vulnerable?
Thank you for your advice.

Mary-Ann
 
Mary-Ann

Turn Off your email scanning from Norton. If it still continues then you will need to Uninstall it to stop the email integration of Norton and then re-install it without any email integration.

You will need the Uninstall tool from Norton to this. It is on their site. The uninstall button that you have is not going to uninstall it completely. Get the uninstall tool.


From a newsgroup post by Frank Saunders, MS-MVP:
From http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection

Disabling email protection does not leave you vulnerable to viruses and malicious software in email. It is a separate layer of protection in addition to Auto-Protect. Auto-Protect scans any incoming files, including email, as they are saved to your hard drive. As long as you keep your virus definitions up to date with LiveUpdate, and keep Auto-Protect enabled and set to scan files as they are created or downloaded, your system is fully protected.


See also http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
 
Thank you very much for your time Peter.

Peter Foldes said:
Mary-Ann

Turn Off your email scanning from Norton. If it still continues then you will need to Uninstall it to stop the email integration of Norton and then re-install it without any email integration.

You will need the Uninstall tool from Norton to this. It is on their site. The uninstall button that you have is not going to uninstall it completely. Get the uninstall tool.


From a newsgroup post by Frank Saunders, MS-MVP:
From http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection

Disabling email protection does not leave you vulnerable to viruses and malicious software in email. It is a separate layer of protection in addition to Auto-Protect. Auto-Protect scans any incoming files, including email, as they are saved to your hard drive. As long as you keep your virus definitions up to date with LiveUpdate, and keep Auto-Protect enabled and set to scan files as they are created or downloaded, your system is fully protected.


See also http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
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