Outlook 2003 missing email

  • Thread starter Thread starter nabster
  • Start date Start date
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nabster

Hi Guys

Hope you can help

I have a user we support in Hong Kong he has been using outlook 200
and saving his mail to a PST file. This file last night exceeded th
2GB, when he send/recieved he saw email come in then disapear. He ha
now deleted some emails to take his PST down but it doesnt explai
where the em ail he saw come in has gone? I have checked his POP
account and unfortunatley it doesnt save a copy to there! any idea
would be great thanks!!!!
 
I have a user we support in Hong Kong he has been using outlook 2003
and saving his mail to a PST file. This file last night exceeded the
2GB, when he send/recieved he saw email come in then disapear. He has
now deleted some emails to take his PST down but it doesnt explain
where the em ail he saw come in has gone? I have checked his POP3
account and unfortunatley it doesnt save a copy to there! any ideas
would be great thanks!!!!!
Click to expand...

It's likely gone if he doesn't keep copies on the server. Apparently he is
using an ANSI format PST from Outlook 2002 or earlier. That format has the
2GB limit. Unicode PSTs that Outlook 2003 and 2007 create can be 20GB and
larger. Have your user convert to the newer format.
http://www.slipstick.com/outlook/ansi-to-unicode.asp
 
Outlook 2003 using the native format unicode pst does not have the size
limit, unless 'admin' has set the registry limit.
Perhaps you need to determin whether they are using a pst created by an
earlier version of outlook
 
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