outlook 2003 is deleting large mails

  • Thread starter Thread starter Zorba
  • Start date Start date
Z

Zorba

Hi,

For my sins I have to receive some very large emails.

Last week I upgraded my system to XP Professional and Office XP
Professional.
As a result I now use Outlook 2003 for email.
I have noticed that the very large emails I have to receive are appearing in
the inbox and then immediately disappearing.
I have not, yet, set up any rules to do anything.

As a test I did set my system so that it would only download headers for
large emails. That worked until I tried to download the body of the test
email when it all disappeared. The test email was plain text.

The disappearing emails are not in the deleted folders (personal or
network), neither are they in the junk email folder.
I have searched all folders without success.

What's happening? Where are they going and why?

Any ideas?
 
Zorba said:
Hi Rob,

The size varies, but around 100kb. It's a plain text news letter.
Click to expand...

Well, 100kb is trivially small. I thought you might be talking 1000x
bigger than that.

File size is a red herring here. Something else going on.

For a start, stop doing headers only. Always download all mail.
 
Hi Rob,

This all started when I was downloading everything :-)

I only began downloading "headers only" as part of an experiment to see what
was going on and why mail, I was expecting, wasn't arriving. I started
downloading "headers only" just to prove the connection to my ISP.

After searching Google I've found a few other references to, what sounds
like, the same problem. The threads end without resolution.

I'm beginning to think that after years and years of using Microsoft
products that, at last, I've encounted a really big BUG (anyone at Microsoft
reading this?)..
 
Could be a long shot but it's worth a try anyway;
Recreate (do not copy) your mail profile in Control Panel-> Mail-> button
SHow Profiles

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
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-Add Sound To Your E-mail

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-----
 
Zorba said:
The size varies, but around 100kb. It's a plain text news letter.
Click to expand...

This is for Outlook 2002, but perhaps Outlook 2003 is similar.

What do you see when you click Tools>Send/Receive Settings>Define
Send/Receive Groups>Edit, and select your POP account? At the bottom should
be two radio buttons: "Download item description only" and "Dowload complete
item including attachments". Below the latter is a check box "Download only
item description for items larger than" followed by some value. If this
second radio button selected? If so, is the check box selected? Does the
number value read 100? If you answer "yes" to these last two questions,
you've found your answer. If not, who knows?
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.
 
Hi Brian,

Sorry, I don't see how changing this will stop Outlook 2003 removing emails
as though they've never arrived. Could you give me some more guidance on
your response, please.
 
What was the issue again? The thread's been trimmed to the point that I
don't see the actual problem in here...
 
Hi Jeff,

This was the original posting by Zorba;

---BEGIN COPY---
Hi,

For my sins I have to receive some very large emails.

Last week I upgraded my system to XP Professional and Office XP
Professional.
As a result I now use Outlook 2003 for email.
I have noticed that the very large emails I have to receive are appearing in
the inbox and then immediately disappearing.
I have not, yet, set up any rules to do anything.

As a test I did set my system so that it would only download headers for
large emails. That worked until I tried to download the body of the test
email when it all disappeared. The test email was plain text.

The disappearing emails are not in the deleted folders (personal or
network), neither are they in the junk email folder.
I have searched all folders without success.

What's happening? Where are they going and why?
---END COPY---

Regards,
--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
-Add Sound To Your E-mail

Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net
 
I wonder if the view is set to show only messages less than a certain size.
Try going to View -> Arrange By -> Current View -> Customize Current View...
and see if there is a Filter set. One such possible filter (on the "More
Choices" tab of the Filter dialog) is "less than x KB".
 
Hi guys,

I seem to have solved the problem. I can't prove or disprove it because it
would mean reinstalling Outlook 2002 to recreate a rule that seems to be
fouling up Outlook 2003.

I believe I may have said that I'd turned off all filters etc. I hadn't
(sorry). I found some under "Tools > Rules and Alerts". When I unchecked
these rules the problem went away, and when I reactivated them the problem
returned. these rules were created in Outlook 2002 sometime ago and were
used by Outlook 2003 when I upgraded.

There were only a few rules involved and they all did similar things.
Here is an example of what I had set up.

Say I received emails from (e-mail address removed). I set up a rule to move these to
folder "fff". This worked fine in OL2002, but was causing me to lose emails
in OL2003. By deleting the rules created in OL2002 and recreating them in
OL2003 the problem has gone away.

Ideally I would like to reinstall OL2002, create a rule, upgrade to OL2003
and see if the same thing happens, but I'm not in that position. I hope
someone else is.

I should just add that I thought this applied to large emails - it didn't -
it's just that one of these rogue rules applied to one of my regular senders
of large emails. Sorry for the confusion I caused there :-(

If anyone can test this theory, I'd be grateful to know the results.
 
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