Dear Bernard,
Thank you for your kind words. I am happy to hear that the problem has been
resolved.
It's been a really good experience working with you. You are cooperative,
and have contributed a lot of efforts in cooperating with us throughout the
life of this issue. Thank you for using our news group!
Regards,
Joe Wu
Product Support Services
Microsoft Corporation
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
|Reply-To: "Bernard Freund" <
[email protected]>
|From: "Bernard Freund" <
[email protected]>
|References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<OV#
[email protected]>
<
[email protected]>
<
[email protected]>
<V1#
[email protected]>
|Subject: Re: Outlook 2003 Install - Fixed!
|Date: Tue, 30 Sep 2003 14:44:17 -0700
|Lines: 420
|X-Priority: 3
|X-MSMail-Priority: Normal
|X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
|X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
|Message-ID: <
[email protected]>
|Newsgroups: microsoft.public.outlook.installation
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|Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
|Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.installation:38646
|X-Tomcat-NG: microsoft.public.outlook.installation
|
|Joe,
|The problem is now fixed. By analysing the report from ART, I realized
|Aventail Connect creates a registry key with a list of "excluded"
|executables. By adding outlook.exe to the list, the problem went away (I
|still find it odd that Outlook 2002 and Outlook 2000 never had a problem
|with it).
|
|Once again, thank you very much for your help. If it wasn't for you, I
|wouldn't have been able to identify the cause of the problem, much less
|correct it!
|
|Thanks again,
|Bernard
||> Dear Bernard,
|>
|> Thank you for your update.
|>
|> It is very likely a conflict issue. We are making progress. I suspect
that
|> the problem is related to the registry changes the Aventail Connect VPN
|> client has performed.
|>
|> If you want, we can perform further research to see if the problem can be
|> resolved. First, we need to check what registry entries have been
changed.
|>
|> To do so, we can use a third-party registry tracer tool call "Advanced
|> Registry Tracer 1.67" to trace any changes that have been made. The
|> information will be useful to us in investigating this issue further. We
|> can download a trial version from the following website:
|>
|>
http://www.elcomsoft.com/art.html
|>
|> When the message appears (saying "it detected changes in the registry and
|> it was going to correct them"), please use the tool to perform a scan on
|> the whole registry. After the registry has been changed by the VPN
client,
|> we can then perform a second registry scan and then compare the two scans
|> to see what has been changed.
|>
|> This will give us more clues.
|>
|> Since I am not clear on how this VPN is programmed and how it functions,
|> can you contact its manufacturer to check if it is a common issue?
|>
|> Thank you for your continued cooperation!
|>
|> Regards,
|> Joe Wu
|> Product Support Services
|> Microsoft Corporation
|>
|> Get Secure! -
www.microsoft.com/security
|>
|> ====================================================
|> When responding to posts, please "Reply to Group" via your newsreader so
|> that others may learn and benefit from your issue.
|> ====================================================
|> This posting is provided "AS IS" with no warranties, and confers no
|rights.
|>
|> --------------------
|> |Reply-To: "Bernard Freund" <
[email protected]>
|> |From: "Bernard Freund" <
[email protected]>
|> |References: <
[email protected]>
|> <
[email protected]>
|> <
[email protected]>
|> <
[email protected]>
|> <OV#
[email protected]>
|> <
[email protected]>
|> |Subject: Re: Outlook 2003 Install
|> |Date: Fri, 26 Sep 2003 15:40:08 -0700
|> |Lines: 306
|> |X-Priority: 3
|> |X-MSMail-Priority: Normal
|> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
|> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
|> |Message-ID: <
[email protected]>
|> |Newsgroups: microsoft.public.outlook.installation
|> |NNTP-Posting-Host: 142.32.170.201
|> |Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
|> |Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.installation:38495
|> |X-Tomcat-NG: microsoft.public.outlook.installation
|> |
|> |Thank you for the suggestion, Joe.
|> |
|> |After step 7, even without the clean boot, Outlook was working fine.
|> |Unfortunately, as soon as I started my VPN client, a socks Proxy
|(Aventail
|> |Connect) that I must have running at all times, it said it detected
|changes
|> |in the registry and it was going to correct them. After that, even when
|the
|> |VPN client is not running, Outlook no longer works.
|> |
|> |This tells me it's some sort of winsock problem. Given the fact that I
|> |cannot afford not to run this VPN client, I guess I'll have to resign
|> myself
|> |not to run Outlook...
|> |
|> |Thanks for your help,
|> |Bernard
|> |
|> ||> |> Dear Bernard,
|> |>
|> |> Thanks for your updates and for Diane Poremsky's suggestions, which
are
|> |> also useful troubleshooting steps for this kind of problem.
|> |>
|> |> The operations for uninstalling and reinstall TCP/IP on Windows XP are
|a
|> |> bit complicated. Let's try the following steps:
|> |>
|> |> 1. Create a restore point for backup purpose. Please refer to the
|> |following
|> |> Knowledge Base article:
|> |>
|> |> 295299 HOW TO: Use the System Restore Utility with Windows Management
|> |>
http://support.microsoft.com/?id=295299
|> |>
|> |> 2. Find the nettcpip.inf file in c:\windows\inf. Under the section
|> |> [MS_TCPIP.PrimaryInstall], change "Characterisitcs = 0xa0" to
|> |> "Characteristics = 0x80" and save the file.
|> |>
|> |> 3. In the Properties of Local Area Connection, click Install,
Protocol,
|> |and
|> |> Add. Then click "have disk" and type in c:\windows\inf, choose TCPIP.
|You
|> |> will get back to a properties screen that looks the same as before but
|> now
|> |> the Uninstall button is available.
|> |>
|> |> 4. Uninstall all of networking components. Do not restart the system
at
|> |> this time.
|> |>
|> |> 5. In registry, export the following two keys and then delete them:
|> |>
|> |> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
|> |> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
|> |>
|> |> 6. Restart the system.
|> |>
|> |> 7. Reinstall the following networking components, and restart the
|> |computer.
|> |>
|> |> Client for Microsoft Networks
|> |> File and Printer Sharing for Microsoft Networks
|> |> QoS Packet Scheduler
|> |> Internet Protocol (TCP/IP)
|> |>
|> |> 8. Perform a clean boot to disable unnecessary non-Microsoft services
|and
|> |> startup applications to boot the system in a clean environment and
|check
|> |if
|> |> the problem has been resolved. For more steps, please refer to the
|> |> following KB article.
|> |>
|> |> 310353 How to Perform a Clean Boot in Windows XP
|> |>
http://support.microsoft.com/?id=310353
|> |>
|> |> 9. Please let me know the detailed results.
|> |>
|> |> Thanks for your time and cooperation. Have a great day!
|> |>
|> |> Regards,
|> |> Joe Wu
|> |> Product Support Services
|> |> Microsoft Corporation
|> |>
|> |> Get Secure! -
www.microsoft.com/security
|> |>
|> |> ====================================================
|> |> When responding to posts, please "Reply to Group" via your newsreader
|so
|> |> that others may learn and benefit from your issue.
|> |> ====================================================
|> |> This posting is provided "AS IS" with no warranties, and confers no
|> |rights.
|> |>
|> |> --------------------
|> |> |Reply-To: "Bernard Freund" <
[email protected]>
|> |> |From: "Bernard Freund" <
[email protected]>
|> |> |References: <
[email protected]>
|> |> <
[email protected]>
|> |> <
[email protected]>
|> |> <
[email protected]>
|> |> |Subject: Re: Outlook 2003 Install
|> |> |Date: Thu, 25 Sep 2003 13:10:26 -0700
|> |> |Lines: 183
|> |> |X-Priority: 3
|> |> |X-MSMail-Priority: Normal
|> |> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
|> |> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
|> |> |Message-ID: <OV#
[email protected]>
|> |> |Newsgroups: microsoft.public.outlook.installation
|> |> |NNTP-Posting-Host: 142.32.170.201
|> |> |Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
|> |> |Xref: cpmsftngxa06.phx.gbl
microsoft.public.outlook.installation:38466
|> |> |X-Tomcat-NG: microsoft.public.outlook.installation
|> |> |
|> |> |In Windows XP, it's not possible to uninstall TCP/IP. However, I did
a
|> |> |"netsh int ip reset". It did not help at all.
|> |> |
|> |> ||> |> |> Dear Bernard,
|> |> |>
|> |> |> Thank you for your prompt response.
|> |> |>
|> |> |> I would like to provide the following suggestions:
|> |> |>
|> |> |> 1. Try the following RPC protocol binding order to use TCP/IP
first:
|> |> |>
|> |> |> Let's change the registry entry as follow:
|> |> |>
|> |> |> "Rpc_Binding_Order"="ncacn_ip_tcp,ncalrpc,ncacn_np,netbios"
|> |> |>
|> |> |> 2. Reinstall TCP/IP:
|> |> |>
|> |> |> 2.1) Login as Administrator, go into Go into My Computer\Control
|> |> |> Panel\Network and Dial-up Connections\Local Area
|> Connection\Properties,
|> |> |> uninstall all of networking components, and restart the computer.
|> |> |> 2.2) Reinstall the following networking components, and restart the
|> |> |> computer.
|> |> |>
|> |> |> Client for Microsoft Networks
|> |> |> File and Printer Sharing for Microsoft Networks
|> |> |> Internet Protocol (TCP/IP)
|> |> |>
|> |> |> 2.3) Check if the problem has been resolved.
|> |> |>
|> |> |> More information can be found in the following Knowledge Base
|article:
|> |> |>
|> |> |> 285034 How to Remove and Reinstall TCP/IP for Windows 2000
|> |> |>
http://support.microsoft.com/?id=285034
|> |> |>
|> |> |> Thanks!
|> |> |>
|> |> |> Regards,
|> |> |> Joe Wu
|> |> |> Product Support Services
|> |> |> Microsoft Corporation
|> |> |>
|> |> |> Get Secure! -
www.microsoft.com/security
|> |> |>
|> |> |> ====================================================
|> |> |> When responding to posts, please "Reply to Group" via your
|newsreader
|> |so
|> |> |> that others may learn and benefit from your issue.
|> |> |> ====================================================
|> |> |> This posting is provided "AS IS" with no warranties, and confers no
|> |> |rights.
|> |> |>
|> |> |> --------------------
|> |> |> |From: "Bernard Freund" <
[email protected]>
|> |> |> |References: <
[email protected]>
|> |> |> <
[email protected]>
|> |> |> |Subject: Re: Outlook 2003 Install
|> |> |> |Date: Wed, 24 Sep 2003 15:22:35 -0700
|> |> |> |Lines: 115
|> |> |> |X-Priority: 3
|> |> |> |X-MSMail-Priority: Normal
|> |> |> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
|> |> |> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
|> |> |> |Message-ID: <
[email protected]>
|> |> |> |Newsgroups: microsoft.public.outlook.installation
|> |> |> |NNTP-Posting-Host: 142.36.169.108
|> |> |> |Path:
|cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
|> |> |> |Xref: cpmsftngxa06.phx.gbl
|> microsoft.public.outlook.installation:38432
|> |> |> |X-Tomcat-NG: microsoft.public.outlook.installation
|> |> |> |
|> |> |> |Thanks for the prompt response, Joe. You understood the problem
|> |> |perfectly.
|> |> |> |
|> |> |> |Here's the reg file, with both the original version of the key,
and
|> |the
|> |> |> |changed one (I removed SPX and VINES).
|> |> |> |
|> |> |> |The test with a new local account did not help (same error
message)
|> |> |> |
|> |> |> |Thanks again,
|> |> |> |Bernard
|> |> |> |
|> |> |> ||> |> |> |> Hello,
|> |> |> |>
|> |> |> |> Thank you for your post.
|> |> |> |>
|> |> |> |> From your description, I understood that other two computers
work
|> |well
|> |> |> and
|> |> |> |> the problem only occurs with Outlook 2003 on this computer. To
|> |narrow
|> |> |> down
|> |> |> |> the problem's scope, please create a new local user account on
|the
|> |> |> |> problematic computer and then check if the problem still occurs
|> when
|> |> |> |> logging on as this newly-created local user account.
|> |> |> |>
|> |> |> |> Please post the screen shot and let me know the current RPC
|binding
|> |> |order
|> |> |> |> (by posting the zipped registry file for the
|> |> |> |> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Exchange Provider
|> |key).
|> |> |I
|> |> |> |> will perform further research on them.
|> |> |> |>
|> |> |> |> Thanks, and have a nice day!
|> |> |> |>
|> |> |> |> Regards,
|> |> |> |> Joe Wu
|> |> |> |> Product Support Services
|> |> |> |> Microsoft Corporation
|> |> |> |>
|> |> |> |> Get Secure! -
www.microsoft.com/security
|> |> |> |>
|> |> |> |> ====================================================
|> |> |> |> When responding to posts, please "Reply to Group" via your
|> |newsreader
|> |> |so
|> |> |> |> that others may learn and benefit from your issue.
|> |> |> |> ====================================================
|> |> |> |> This posting is provided "AS IS" with no warranties, and confers
|no
|> |> |> |rights.
|> |> |> |>
|> |> |> |> --------------------
|> |> |> |> |From: "Bernard Freund" <
[email protected]>
|> |> |> |> |Subject: Outlook 2003 Install
|> |> |> |> |Date: Tue, 23 Sep 2003 22:43:22 -0700
|> |> |> |> |Lines: 24
|> |> |> |> |X-Priority: 3
|> |> |> |> |X-MSMail-Priority: Normal
|> |> |> |> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
|> |> |> |> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
|> |> |> |> |Message-ID: <
[email protected]>
|> |> |> |> |Newsgroups:
|> |> |> |microsoft.public.outlook.installation,microsoft.public.outlook
|> |> |> |> |NNTP-Posting-Host: 24.68.47.106
|> |> |> |> |Path:
|> |cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
|> |> |> |> |Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook:382535
|> |> |> |> microsoft.public.outlook.installation:38407
|> |> |> |> |X-Tomcat-NG: microsoft.public.outlook.installation
|> |> |> |> |
|> |> |> |> |I recently removed Outlook XP from my machine and installed
|> Outlook
|> |> |2003
|> |> |> |> |RTM. It immediately started complaining it could not connect to
|> the
|> |> |> |> Exchange
|> |> |> |> |server.
|> |> |> |> |
|> |> |> |> |I tried removing and reinstalling Office 2003. No success. I
|also
|> |> |tried
|> |> |> |> |removing the MAPI profile and recreating it.
|> |> |> |> |When I get to the server & account name dialog and hit "check
|> |name",
|> |> |an
|> |> |> |> |error message comes back:
|> |> |> |> |"The action could not be completed. The connection to the
|Exchange
|> |> |> Server
|> |> |> |> is
|> |> |> |> |unavailable. Outlook must be online or connected to complete
|this
|> |> |> |action."
|> |> |> |> |
|> |> |> |> |I did all the usual troubleshooting: ping, check DNS, RPC
|binding
|> |> |order,
|> |> |> |> |HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols.
|Nothing
|> |> |seems
|> |> |> |to
|> |> |> |> |help.
|> |> |> |> |
|> |> |> |> |The server is Exchange 5.5. Again, Outlook XP was working
|> perfectly
|> |> on
|> |> |> |the
|> |> |> |> |same machine. Also, my two other machines (same desk, so same
|> |subnet,
|> |> |> |same
|> |> |> |> |DNS servers, DHCP options etc), one XP SP1 and one W2K SP4, are
|> |both
|> |> |> |> working
|> |> |> |> |fine with Outlook 2003. Unfortunately, the problem machine is
my
|> |> |primary
|> |> |> |> |one.
|> |> |> |> |
|> |> |> |> |Any help is greatly appreciated.
|> |> |> |> |
|> |> |> |> |
|> |> |> |> |
|> |> |> |>
|> |> |> |
|> |> |> |
|> |> |> |
|> |> |>
|> |> |
|> |> |
|> |> |
|> |>
|> |
|> |
|> |
|>
|
|
|
