Outlook 2003 hangs when creating new Exchange Account/Connection

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Guest

Ok, well Im on the edge of giving up. Heres the Scenario

I just got done installing my Exchange 2003 server on a windows 2003 server.
Runs great. I went around and set up all the other computers in the office to
connect to it and when i added them, they snapped to, i mean you go, control
panel, email, new email, exchange account, and then put in your server name,
and your user name, and you click check name, and it worked for everyone.
Except my computer.

My user name works on other computers.
I was able to get one error to pop up saying it couldnt communicate with the
server. But i can ping it, browse to it, even go to servername/exchange in a
browser and log in as me.. but outlook dont like it.

Thought it was a RPC problem,, but couldnt see anything.. so im at a loss
here. Its rather defeating when the tech guy in the office has the only
computer not working .. doh!

so, im running outlook 2003 sp1, ive done a repair, a diag, and a install
over, as well as a uninstall reinstall. I removed client for microsoft
networks, and re added it,, still no go.. next thing i'll try is completely
uninstalling tcpip and reinstall it.. i dont know what else to do.

any help please would be really nice.

Thank you for your time.
 
What do you have your authentication set for?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Scott asked:

| Ok, well Im on the edge of giving up. Heres the Scenario
|
| I just got done installing my Exchange 2003 server on a windows 2003
| server. Runs great. I went around and set up all the other computers
| in the office to connect to it and when i added them, they snapped
| to, i mean you go, control panel, email, new email, exchange account,
| and then put in your server name, and your user name, and you click
| check name, and it worked for everyone. Except my computer.
|
| My user name works on other computers.
| I was able to get one error to pop up saying it couldnt communicate
| with the server. But i can ping it, browse to it, even go to
| servername/exchange in a browser and log in as me.. but outlook dont
| like it.
|
| Thought it was a RPC problem,, but couldnt see anything.. so im at a
| loss here. Its rather defeating when the tech guy in the office has
| the only computer not working .. doh!
|
| so, im running outlook 2003 sp1, ive done a repair, a diag, and a
| install over, as well as a uninstall reinstall. I removed client for
| microsoft networks, and re added it,, still no go.. next thing i'll
| try is completely uninstalling tcpip and reinstall it.. i dont know
| what else to do.
|
| any help please would be really nice.
|
| Thank you for your time.
 
Well at first i just kept it default. What ever its set up to use by default
from the client.

See, when i set up the clients on 4 other computers. I litterally did just
this.

->start->control panel->mail->Email Accounts->add a new email->Microsoft
Exchange Server

Then i put in my server name. "ns1"
and a user name "scottc"

and click check name, and it worked on 4 other clients almost instantly.
On my machine however, that exact same procedure doesnt work. I see the
Microsoft office credentials launch in task manager, and then it sits there
for years. It never says it stopped responding. but the icon in task manager
doesnt ever come up, its just the standard windows "program" icon, not
outlook, and it never does anything.

Im beginning to think my problem is bigger then just outlook though. Because
if i try to logon on my machine with a username and the domain of my domain
in the office here too log in, it takes forever to do that too.

I did try NTLM over http too btw, that didnt seem to change anything either.

Any Ideas?
--
I like computers less and less every day.


Milly Staples said:
What do you have your authentication set for?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Scott asked:

| Ok, well Im on the edge of giving up. Heres the Scenario
|
| I just got done installing my Exchange 2003 server on a windows 2003
| server. Runs great. I went around and set up all the other computers
| in the office to connect to it and when i added them, they snapped
| to, i mean you go, control panel, email, new email, exchange account,
| and then put in your server name, and your user name, and you click
| check name, and it worked for everyone. Except my computer.
|
| My user name works on other computers.
| I was able to get one error to pop up saying it couldnt communicate
| with the server. But i can ping it, browse to it, even go to
| servername/exchange in a browser and log in as me.. but outlook dont
| like it.
|
| Thought it was a RPC problem,, but couldnt see anything.. so im at a
| loss here. Its rather defeating when the tech guy in the office has
| the only computer not working .. doh!
|
| so, im running outlook 2003 sp1, ive done a repair, a diag, and a
| install over, as well as a uninstall reinstall. I removed client for
| microsoft networks, and re added it,, still no go.. next thing i'll
| try is completely uninstalling tcpip and reinstall it.. i dont know
| what else to do.
|
| any help please would be really nice.
|
| Thank you for your time.
Click to expand...
 
Only thing new i have found is there is a rundll32.exe in processes asociated
with the, Microsoft Office Outlook Credentials application that seems to just
sit there.
In Fact the rundll32.exe thats running seems to be doing nothing.

Please, can anyone help? Any ideas?
--
I like computers less and less every day.


Scott said:
Well at first i just kept it default. What ever its set up to use by default
from the client.

See, when i set up the clients on 4 other computers. I litterally did just
this.

->start->control panel->mail->Email Accounts->add a new email->Microsoft
Exchange Server

Then i put in my server name. "ns1"
and a user name "scottc"

and click check name, and it worked on 4 other clients almost instantly.
On my machine however, that exact same procedure doesnt work. I see the
Microsoft office credentials launch in task manager, and then it sits there
for years. It never says it stopped responding. but the icon in task manager
doesnt ever come up, its just the standard windows "program" icon, not
outlook, and it never does anything.

Im beginning to think my problem is bigger then just outlook though. Because
if i try to logon on my machine with a username and the domain of my domain
in the office here too log in, it takes forever to do that too.

I did try NTLM over http too btw, that didnt seem to change anything either.

Any Ideas?
--
I like computers less and less every day.


Milly Staples said:
What do you have your authentication set for?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Scott asked:

| Ok, well Im on the edge of giving up. Heres the Scenario
|
| I just got done installing my Exchange 2003 server on a windows 2003
| server. Runs great. I went around and set up all the other computers
| in the office to connect to it and when i added them, they snapped
| to, i mean you go, control panel, email, new email, exchange account,
| and then put in your server name, and your user name, and you click
| check name, and it worked for everyone. Except my computer.
|
| My user name works on other computers.
| I was able to get one error to pop up saying it couldnt communicate
| with the server. But i can ping it, browse to it, even go to
| servername/exchange in a browser and log in as me.. but outlook dont
| like it.
|
| Thought it was a RPC problem,, but couldnt see anything.. so im at a
| loss here. Its rather defeating when the tech guy in the office has
| the only computer not working .. doh!
|
| so, im running outlook 2003 sp1, ive done a repair, a diag, and a
| install over, as well as a uninstall reinstall. I removed client for
| microsoft networks, and re added it,, still no go.. next thing i'll
| try is completely uninstalling tcpip and reinstall it.. i dont know
| what else to do.
|
| any help please would be really nice.
|
| Thank you for your time.
Click to expand...
Click to expand...
 
Same issue

Hi there,

I am having the same issue occurring. I have followed the same steps you have mentioned, and also tried un installing and using the Windows Installer clean up tool to totally remove Office. Did you mange to get any resolution to your issue? Does anyone else have the same trouble?

This appeared to occur after a mandatory password change. I can access Outlook in our Citrix, but that is it, no local desktop access to Outlook.

Any assistance would be greatly appreciated.

Thanks
 
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