Outlook 2003 Exchange 2003 Sent Items Retention

Stu Howe · Dec 14, 2006

Hello,

I have an issue that has just surfaced.

When setting up my mailbox account on new clients, Outlook only shows that
past few months of Sent Items. Until recently, it would show items back to
2002 (when the server was first set up)

I have no Archiving enabled, and my mailbox size is well below the limits I
have set on the Exchange Server. And, the Sent Items Properties shows that
no retention polocies have ever been set.

What is causing this? Did an update to Exchange trigger some new default
setting?

In any case, there are older Sent Items that I need to have!

Running Exchange Server 2003 as part of SBS2003 (not R2)

Thanks!

Stu

Joseph M. Durnal · Dec 14, 2006

Could it be a mailbox manager setting on the Exchange server?

Stu Howe · Dec 14, 2006

Thanks for the idea. I have checked all of the settings I see and don't
recall anything that would be an issue. Although - if you have some
specific areas of interest to check - please let me know where the settings
might be.

And, as I say, this just started being an issue in the past 30-60 days.

Stu

Jamestechman · Dec 14, 2006

Run a search of your mailbox for all messages. Then sort by date. Also
see if it goes further back in when viewing through OWA. Second see if
it's in the dumpster.

James Chong

Kirill Palagin · Dec 14, 2006

Stu said:
Hello,

I have an issue that has just surfaced.

When setting up my mailbox account on new clients, Outlook only shows
that past few months of Sent Items. Until recently, it would show
items back to 2002 (when the server was first set up)

I have no Archiving enabled, and my mailbox size is well below the
limits I have set on the Exchange Server. And, the Sent Items
Properties shows that no retention polocies have ever been set.

What is causing this? Did an update to Exchange trigger some new
default setting?

In any case, there are older Sent Items that I need to have!

Running Exchange Server 2003 as part of SBS2003 (not R2)

Thanks!

Stu

Stu Howe · Dec 14, 2006

Hello everyone - thanks so much for the info and ideas.

OWA does indeed show almost all of the expected messages in Sent Items -
back to nearly 2002. A few less than expected -but years more than the
Outlook clinets now show.

As suggested, a Find All search found nothing extra in the Sent Items.
However, I foundSync logs this way (that do not appear otherwise???) Showing
this:

16:29:57 Synchronizer Version 11.0.8000
16:29:57 Synchronizing Mailbox 'Stu Howe'
16:29:57 Synchronizing server changes in folder 'Sent Items'
16:29:57 Downloading from server 'xxxxserver.xxxx.local'
16:29:57 Error synchronizing folder
16:29:57 [80040119-501-80040119-560]
16:29:57 The client operation failed.
16:29:57 Microsoft Exchange Server Information Store
16:29:57 For more information on this failure, click the URL below:
16:29:57
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-501-80040119-560
16:29:57 Done
16:29:57 Microsoft Exchange offline address book
16:29:57 Download successful

The MS link above leads nowhere...

This might be the culprit - but how to fix??

Thanks again all,

Stu

Kirill Palagin · Dec 15, 2006

Using cached mode? Disable/enable it.

Stu said:
Hello everyone - thanks so much for the info and ideas.

OWA does indeed show almost all of the expected messages in Sent Items
- back to nearly 2002. A few less than expected -but years more than
the Outlook clinets now show.

As suggested, a Find All search found nothing extra in the Sent Items.
However, I foundSync logs this way (that do not appear otherwise???)
Showing this:

16:29:57 Synchronizer Version 11.0.8000
16:29:57 Synchronizing Mailbox 'Stu Howe'
16:29:57 Synchronizing server changes in folder 'Sent Items'
16:29:57 Downloading from server 'xxxxserver.xxxx.local'
16:29:57 Error synchronizing folder
16:29:57 [80040119-501-80040119-560]
16:29:57 The client operation failed.
16:29:57 Microsoft Exchange Server Information Store
16:29:57 For more information on this failure, click the URL below:
16:29:57
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-501-80040119-560

16:29:57 Done
16:29:57 Microsoft Exchange offline address book
16:29:57 Download successful

The MS link above leads nowhere...

This might be the culprit - but how to fix??

Thanks again all,

Stu

Stu Howe said:

Hello,

I have an issue that has just surfaced.

When setting up my mailbox account on new clients, Outlook only shows
that past few months of Sent Items. Until recently, it would show
items back to 2002 (when the server was first set up)

I have no Archiving enabled, and my mailbox size is well below the
limits I have set on the Exchange Server. And, the Sent Items
Properties shows that no retention polocies have ever been set.

What is causing this? Did an update to Exchange trigger some new
default setting?

In any case, there are older Sent Items that I need to have!

Running Exchange Server 2003 as part of SBS2003 (not R2)

Thanks!

Stu

Click to expand...

Stu Howe · Dec 15, 2006

Update - fixed.

Did some scouring around the net after finding this sync log and found out
that a single email can cause this problem. So, in OWA I deleted the email
immediately following the last one synced with the Outlook Client and
voila - the whole folder syncs now.

I have to say, this is all a bit unnerving, as the setup here has been rock
solid for a couple of years now. No explanation as to what makes this
single email such a hiccup, which does not help us prevetn a similar issue
in the future. And shurely, software this sophistaced should be able to
ignore this email and continue on with the rest of the folder!

Thanks for al of you kind assistance.

Stu

Outlook 2003 Exchange 2003 Sent Items Retention

Stu Howe

Joseph M. Durnal

Stu Howe

Jamestechman

Kirill Palagin

Stu Howe

Kirill Palagin

Stu Howe