Outlook 2003 crashing with event id 1000

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Guest

I have a client that has that has office 2003 on 2 different PCs for different users.

One gets event ID 1000 with ntdll.dll and the other outlib.dll. Both are the same stamps etc. just different files

The one with outlib seems to occur when trying to attach a file to an e-mail

the other shortly after outlook is opened. No rhyme or reason that I can tell

The server is exchange 2000 and here is the example of the error. Both clients are windows xp pro sp1

I read the eventlog from another pc that doesn't have office 2003 on it. so the information is slightly different, but the stamps etc are the same

The description for Event ID ( 1000 ) in Source ( Microsoft Office 11 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: outlook.exe, 11.0.5510.0, 3f1380f0, ntdll.dll, 5.1.2600.1217, 3eb1b41a, 0, 0003353b

Help.
 
Have you tried runnign the repair option in Add/Remove
Programs or fro mthe Help pulldown menu? Also, does this
happen when accessing the same mailboxes from other
computers running OL2003 and/or OL2000, OL97???

Nick
-----Original Message-----
I have a client that has that has office 2003 on 2
Click to expand...
different PCs for different users.
One gets event ID 1000 with ntdll.dll and the other
Click to expand...
outlib.dll. Both are the same stamps etc. just different
files.
The one with outlib seems to occur when trying to attach a file to an e-mail.

the other shortly after outlook is opened. No rhyme or reason that I can tell.

The server is exchange 2000 and here is the example of
Click to expand...
the error. Both clients are windows xp pro sp1.
I read the eventlog from another pc that doesn't have
Click to expand...
office 2003 on it. so the information is slightly
different, but the stamps etc are the same.
The description for Event ID ( 1000 ) in Source (
Click to expand...
Microsoft Office 11 ) cannot be found. The local computer
may not have the necessary registry information or message
DLL files to display messages from a remote computer. The
following information is part of the event: outlook.exe,
11.0.5510.0, 3f1380f0, ntdll.dll, 5.1.2600.1217, 3eb1b41a,
0, 0003353b.
 
yes, we have ran the repair on both. Both systems are running the latest Service Packs as well.

As far a testing with other pcs with older mail clients. No the problem doesn't occur. Only with the 2 pcs mentioned before.

We could only try with outlook 2000 though. But still no trouble.
 
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