outlook 2003 crashing-constantly

[Jaime]

No matter what I do in outlook it is constantly crashing on me. It
doesn't matter if I am in safe mode or not it just shuts down and
restarts.
These are the errors I am getting: faulting module ntdll.dll, faulting
mso.dll & outllib.dll. Any help someone can give me would be greatly
appreciated, I am really getting tired of this new 2003.
Thanks

 

[DL]

Have you updated critical updates for both win and OL?
Are you using an OL unicode pst, or still using earlier version pst?

 

[Jaime]

I have all the necessary updates. I am not sure what pst I am using, I
upgraded this machine from office XP and just accepted all the defaults
when I loaded office 2003.

 

[DL]

Then you are using the 'old' format pst
Within OL, File>New>Data File (unicode), then copy data from old pst to the
new.
Once all required data copied close the old pst, ensure new is set as
default for mail / archive etc
This 'may' help if perhaps your old pst had problems

 

[Jaime]

Thanks I will try that and see what happens.

Then you are using the 'old' format pst
Within OL, File>New>Data File (unicode), then copy data from old pst to the
new.
Once all required data copied close the old pst, ensure new is set as
default for mail / archive etc
This 'may' help if perhaps your old pst had problems