Outlook 2003 Crashes when you access contacts

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hey all.

Outlook 2k3 on XP Pro, SBS 2003 with Exchange.

I have 2 users with identical problems. When they try to access their
personal contacts from the address book it causes outlook to crash and
restart. I have taken the following steps to resolve the issue:

Reinstalled Outlook 2003
Performed all Outlook and office updates
Deleted and reinstalled the Address Book
Turned off cached mode, deleted the .ost and re-enabled cached mode
Exported all contacts, deleted address book, recreated address book (still
crashes with no contacts in it).

This is really frustrating both myself and my EU's of course. Thanks in
advance.
 
This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Unfortunately, most people seem to find no solution, including Microsoft.
 
thanks much for the reply. I've seen similar notes in other places since
I've started looking into this and sincerly hope that MS is able to reproduce
the problem. I have 60 users and 2 with the issue so I can't believe it
would be terribly hard to reproduce ;)

Anywho, you have given me an IDEA! Thanks, I'll try it out tomorrow and
report back if it fixes it.

Russ Valentine said:
This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Unfortunately, most people seem to find no solution, including Microsoft.
--
Russ Valentine
[MVP-Outlook]
TI_AG said:
Hey all.

Outlook 2k3 on XP Pro, SBS 2003 with Exchange.

I have 2 users with identical problems. When they try to access their
personal contacts from the address book it causes outlook to crash and
restart. I have taken the following steps to resolve the issue:

Reinstalled Outlook 2003
Performed all Outlook and office updates
Deleted and reinstalled the Address Book
Turned off cached mode, deleted the .ost and re-enabled cached mode
Exported all contacts, deleted address book, recreated address book (still
crashes with no contacts in it).

This is really frustrating both myself and my EU's of course. Thanks in
advance.
Click to expand...
Click to expand...
 
Please do.
--
Russ Valentine
[MVP-Outlook]
TI_AG said:
thanks much for the reply. I've seen similar notes in other places since
I've started looking into this and sincerly hope that MS is able to
reproduce
the problem. I have 60 users and 2 with the issue so I can't believe it
would be terribly hard to reproduce ;)

Anywho, you have given me an IDEA! Thanks, I'll try it out tomorrow and
report back if it fixes it.

Russ Valentine said:
This is a very common problem which Microsoft claims they cannot
reproduce
and therefore cannot solve. Anecdotal reports claim the following may
help:
1. Look for and correct a corrupt address in the Contacts displayed in
the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Unfortunately, most people seem to find no solution, including Microsoft.
--
Russ Valentine
[MVP-Outlook]
TI_AG said:
Hey all.

Outlook 2k3 on XP Pro, SBS 2003 with Exchange.

I have 2 users with identical problems. When they try to access their
personal contacts from the address book it causes outlook to crash and
restart. I have taken the following steps to resolve the issue:

Reinstalled Outlook 2003
Performed all Outlook and office updates
Deleted and reinstalled the Address Book
Turned off cached mode, deleted the .ost and re-enabled cached mode
Exported all contacts, deleted address book, recreated address book
(still
crashes with no contacts in it).

This is really frustrating both myself and my EU's of course. Thanks
in
advance.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top