Outlook 2003 Contacts Crashing Outlook

  • Thread starter Thread starter Travis
  • Start date Start date
T

Travis

I have one user sofar who's contacts are crashing Outlook 2003 and restarting the application.

We are running Exchange 5.5 on a NT4 Server. Everytime she wants to create a new message and selects a contact in her contacts list (not the GAL, she can access that just fine), Outlook will crash. The error reporting box will come up with "Restart Outlook" selected. I send the error message, but get no feed back.

Even if I right click on the contact folder and go to properties, it will crash immediately and do the error reporting thing.

I look in the event viewer and only see "Application Hung" errors and the event ID's show nothing significant.

I searched Google and found nothing that seems close to my problem.

I have tried making different Contact folders and get the same results.

She can go into the Contacts folder and right click on a contact and "Make New message to Contact"

Anyone know of a way to fix this?
 
New Findings on this problem.

I was remotely connecting to the wrong machine remotely to view the event viewer!

Here is what I got:

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 19
Date: 2/13/2004
Time: 10:21:16 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Rpc call (NspiBind) to server (exchange_nt.wtwarch.com) failed with error code (6ba) after waiting (20) ms; eeInfo (none).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 84 00 00 00 02 00 00 00 „.......
0008: 01 00 00 00 13 00 00 40 .......@
0010: 50 8f 46 06 45 f2 c3 01 PF.EòÃ.
0018: 60 00 00 00 30 00 00 00 `...0...
0020: 00 00 00 00 0f 00 00 00 ........
0028: 14 00 00 00 ba 06 00 00 ....º...
0030: 65 00 78 00 63 00 68 00 e.x.c.h.
0038: 61 00 6e 00 67 00 65 00 a.n.g.e.
0040: 5f 00 6e 00 74 00 2e 00 _.n.t...
0048: 77 00 74 00 77 00 61 00 w.t.w.a.
0050: 72 00 63 00 68 00 2e 00 r.c.h...
0058: 63 00 6f 00 6d 00 00 00 c.o.m...
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 ....


Then

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 19
Date: 2/13/2004
Time: 10:21:19 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Rpc call (EcDoConnect) to server (exchange_nt.wtwarch.com) failed with error code (6ba) after waiting (20) ms; eeInfo (none).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 84 00 00 00 02 00 00 00 „.......
0008: 02 00 00 00 13 00 00 40 .......@
0010: 60 a8 ad 07 45 f2 c3 01 `¨­.EòÃ.
0018: 60 00 00 00 30 00 00 00 `...0...
0020: 00 00 00 00 04 00 00 00 ........
0028: 14 00 00 00 ba 06 00 00 ....º...
0030: 65 00 78 00 63 00 68 00 e.x.c.h.
0038: 61 00 6e 00 67 00 65 00 a.n.g.e.
0040: 5f 00 6e 00 74 00 2e 00 _.n.t...
0048: 77 00 74 00 77 00 61 00 w.t.w.a.
0050: 72 00 63 00 68 00 2e 00 r.c.h...
0058: 63 00 6f 00 6d 00 00 00 c.o.m...
0060: 01 00 00 00 00 00 00 00 ........
0068: 01 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 ....


Then

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 2/13/2004
Time: 10:22:02 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.1255, stamp 3f731c7d, debug? 0, fault address 0x00032145.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 35 00 0...5.5.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 33 00 66 00 31 00 .3.f.1.
0060: 33 00 38 00 30 00 66 00 3.8.0.f.
0068: 30 00 20 00 69 00 6e 00 0. .i.n.
0070: 20 00 75 00 73 00 65 00 .u.s.e.
0078: 72 00 33 00 32 00 2e 00 r.3.2...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 35 00 2e 00 31 00 2e 00 5...1...
0090: 32 00 36 00 30 00 30 00 2.6.0.0.
0098: 2e 00 31 00 32 00 35 00 ..1.2.5.
00a0: 35 00 20 00 33 00 66 00 5. .3.f.
00a8: 37 00 33 00 31 00 63 00 7.3.1.c.
00b0: 37 00 64 00 20 00 66 00 7.d. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 33 00 32 00 31 00 0.3.2.1.
00e8: 34 00 35 00 0d 00 0a 00 4.5.....


And finally

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 2/13/2004
Time: 10:22:05 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Bucket 67872870, bucket table 1, faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.1255, stamp 3f731c7d, debug? 0, fault address 0x00032145.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 36 00 37 00 38 00 37 00 6.7.8.7.
0018: 32 00 38 00 37 00 30 00 2.8.7.0.
0020: 0d 00 0a 00 42 00 75 00 ....B.u.
0028: 63 00 6b 00 65 00 74 00 c.k.e.t.
0030: 54 00 61 00 62 00 6c 00 T.a.b.l.
0038: 65 00 20 00 31 00 0d 00 e. .1...
0040: 0a 00 ..


I have searched EventID.net and Googled, found some answers, but no definate solutions that worked.

Any help is greatly appreciated!!!

Thanks

-Travis




I have one user sofar who's contacts are crashing Outlook 2003 and restarting the application.

We are running Exchange 5.5 on a NT4 Server. Everytime she wants to create a new message and selects a contact in her contacts list (not the GAL, she can access that just fine), Outlook will crash. The error reporting box will come up with "Restart Outlook" selected. I send the error message, but get no feed back.

Even if I right click on the contact folder and go to properties, it will crash immediately and do the error reporting thing.

I look in the event viewer and only see "Application Hung" errors and the event ID's show nothing significant.

I searched Google and found nothing that seems close to my problem.

I have tried making different Contact folders and get the same results.

She can go into the Contacts folder and right click on a contact and "Make New message to Contact"

Anyone know of a way to fix this?
 
Travis said:
New Findings on this problem.

I was remotely connecting to the wrong machine remotely to view the
event viewer!

Here is what I got:

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 19
Date: 2/13/2004
Time: 10:21:16 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Rpc call (NspiBind) to server (exchange nt.wtwarch.com) failed with
error code (6ba) after waiting (20) ms; eeInfo (none).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 84 00 00 00 02 00 00 00 .......
0008: 01 00 00 00 13 00 00 40 .......@
0010: 50 8f 46 06 45 f2 c3 01 P F.E .
0018: 60 00 00 00 30 00 00 00 `...0...
0020: 00 00 00 00 0f 00 00 00 ........
0028: 14 00 00 00 ba 06 00 00 .... ...
0030: 65 00 78 00 63 00 68 00 e.x.c.h.
0038: 61 00 6e 00 67 00 65 00 a.n.g.e.
0040: 5f 00 6e 00 74 00 2e 00 .n.t...
0048: 77 00 74 00 77 00 61 00 w.t.w.a.
0050: 72 00 63 00 68 00 2e 00 r.c.h...
0058: 63 00 6f 00 6d 00 00 00 c.o.m...
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 ....


Then

Event Type: Information
Event Source: Outlook
Event Category: None
Event ID: 19
Date: 2/13/2004
Time: 10:21:19 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Rpc call (EcDoConnect) to server (exchange nt.wtwarch.com) failed with
error code (6ba) after waiting (20) ms; eeInfo (none).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 84 00 00 00 02 00 00 00 .......
0008: 02 00 00 00 13 00 00 40 .......@
0010: 60 a8 ad 07 45 f2 c3 01 ` .E .
0018: 60 00 00 00 30 00 00 00 `...0...
0020: 00 00 00 00 04 00 00 00 ........
0028: 14 00 00 00 ba 06 00 00 .... ...
0030: 65 00 78 00 63 00 68 00 e.x.c.h.
0038: 61 00 6e 00 67 00 65 00 a.n.g.e.
0040: 5f 00 6e 00 74 00 2e 00 .n.t...
0048: 77 00 74 00 77 00 61 00 w.t.w.a.
0050: 72 00 63 00 68 00 2e 00 r.c.h...
0058: 63 00 6f 00 6d 00 00 00 c.o.m...
0060: 01 00 00 00 00 00 00 00 ........
0068: 01 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 ....


Then

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 2/13/2004
Time: 10:22:02 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0,
faulting module user32.dll, version 5.1.2600.1255, stamp 3f731c7d,
debug? 0, fault address 0x00032145.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 35 00 0...5.5.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 33 00 66 00 31 00 .3.f.1.
0060: 33 00 38 00 30 00 66 00 3.8.0.f.
0068: 30 00 20 00 69 00 6e 00 0. .i.n.
0070: 20 00 75 00 73 00 65 00 .u.s.e.
0078: 72 00 33 00 32 00 2e 00 r.3.2...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 35 00 2e 00 31 00 2e 00 5...1...
0090: 32 00 36 00 30 00 30 00 2.6.0.0.
0098: 2e 00 31 00 32 00 35 00 ..1.2.5.
00a0: 35 00 20 00 33 00 66 00 5. .3.f.
00a8: 37 00 33 00 31 00 63 00 7.3.1.c.
00b0: 37 00 64 00 20 00 66 00 7.d. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 33 00 32 00 31 00 0.3.2.1.
00e8: 34 00 35 00 0d 00 0a 00 4.5.....


And finally

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 2/13/2004
Time: 10:22:05 AM
User: N/A
Computer: PC0114-XP-SAS
Description:
Bucket 67872870, bucket table 1, faulting application outlook.exe,
version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version
5.1.2600.1255, stamp 3f731c7d, debug? 0, fault address 0x00032145.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 36 00 37 00 38 00 37 00 6.7.8.7.
0018: 32 00 38 00 37 00 30 00 2.8.7.0.
0020: 0d 00 0a 00 42 00 75 00 ....B.u.
0028: 63 00 6b 00 65 00 74 00 c.k.e.t.
0030: 54 00 61 00 62 00 6c 00 T.a.b.l.
0038: 65 00 20 00 31 00 0d 00 e. .1...
0040: 0a 00 ..


I have searched EventID.net and Googled, found some answers, but no
definate solutions that worked.

Any help is greatly appreciated!!!

Thanks

-Travis




I have one user sofar who's contacts are crashing Outlook 2003 and
restarting the application.

We are running Exchange 5.5 on a NT4 Server. Everytime she wants to
create a new message and selects a contact in her contacts list (not the
GAL, she can access that just fine), Outlook will crash. The error
reporting box will come up with "Restart Outlook" selected. I send the
error message, but get no feed back.

Even if I right click on the contact folder and go to properties, it
will crash immediately and do the error reporting thing.

I look in the event viewer and only see "Application Hung" errors and
the event ID's show nothing significant.

I searched Google and found nothing that seems close to my problem.

I have tried making different Contact folders and get the same
results.

She can go into the Contacts folder and right click on a contact and
"Make New message to Contact"

Anyone know of a way to fix this?



--
Travis Krampy
Computer Systems Specialist
WTW Architects
Pittsburgh PA
--

I have had similar problems with outlook 2003, when opening contacts
of another mailbox my outlook would crash, error is not outlib.dll

here is a list of errors

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 00038466
Date 26/01/2004 08:54:53

Event Application Failure
Bucket ID 62311065
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 000545ba
Date 26/01/2004 09:38:05

Event Application Failure
Bucket ID 63955955
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module ntdll.dll
Module Version 5.1.2600.1217
Module Stamp 3eb1b41a
Debug 0
Offset 0004446d
Date 26/01/2004 10:53:27

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 00040e50
Date 11/02/2004 12:13:38

I have since removed the other mailboxes from my email settings and
the errors have dissapeared, but i have upgraded another user from
office xp to office 2003 and every day outlook seems to crash with the
following error:

Microsoft Office 11 ID:1000 Faulting application outlook.exe, version
11.0.5510.0, stamp 3f1380f0, faulting module outllib.dll, version
11.0.5608.0, stamp 3f35d24e, debug? 0, fault address 0x000256bd.

i have not yet been able to figure out what is going wrong her, it is
not just limited to contacts but it crashes randomly

butre
 
I got nothing either as of today...

-Travis


Butre said:
"Travis" <[email protected]> wrote in message

I have had similar problems with outlook 2003, when opening contacts
of another mailbox my outlook would crash, error is not outlib.dll

here is a list of errors

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 00038466
Date 26/01/2004 08:54:53

Event Application Failure
Bucket ID 62311065
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 000545ba
Date 26/01/2004 09:38:05

Event Application Failure
Bucket ID 63955955
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module ntdll.dll
Module Version 5.1.2600.1217
Module Stamp 3eb1b41a
Debug 0
Offset 0004446d
Date 26/01/2004 10:53:27

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module outllib.dll
Module Version 11.0.5608.0
Module Stamp 3f35d24e
Debug 0
Offset 00040e50
Date 11/02/2004 12:13:38

I have since removed the other mailboxes from my email settings and
the errors have dissapeared, but i have upgraded another user from
office xp to office 2003 and every day outlook seems to crash with the
following error:

Microsoft Office 11 ID:1000 Faulting application outlook.exe, version
11.0.5510.0, stamp 3f1380f0, faulting module outllib.dll, version
11.0.5608.0, stamp 3f35d24e, debug? 0, fault address 0x000256bd.

i have not yet been able to figure out what is going wrong her, it is
not just limited to contacts but it crashes randomly

butre
 
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