Outlook 2003 "can't receive e-mail" problem.

  • Thread starter Thread starter Denzil
  • Start date Start date
D

Denzil

I'm just about to expose how little I know about Outlook. MS Office Basic
2003 was clean installed on a new PC running XP a few weeks ago. I correctly
opened a mail account for myself in Outlook (Internet Only) linking properly
for 'send and receive' with my cable ISP. Everything ran fine and I
gradually customized my Outlook. I have a simple at home setup with a
mini-network involving my wife's desktop and a Laptop.

Now suddenly out of the blue I don't receive any email any more. When I open
Outlook, which is set to open in Inbox and automatically download new mail,
I get a dialog, with the heading Enter Network Password - the Server, User
Name and Password already (correctly) filled in. The box tells me to" type
your user name and password." An error box, when it appears, says that my
ISP has rejected my identifying data (which, Password or User Name, I don't
know). I do all this after erasing what's already there, with no effect.

This is what I've done. I double checked my account settings and everything
was alright - I closed that one and opened a new account anyway. I
successfully sent a test email to my wife - whose account with the same
carrier is working perfectly. I ran Detect and Repair in Outlook - MS Office
was reinstalled from cab files. I still don't receive email via Outlook and
the request for User Name and Password continues to appear, even when I am
in another application. I have cable High Speed Internet which is "always
on."

Web Mail works perfectly. When they arrive, because of the new computer, I'm
going to upgrade to Vista and MS Office Basic 2007. Before that happens I
need to solve this delivery problem . I'd surely appreciate some help.
Denzil.
 
I am having the exact same problem. I have deleted the accounts and
re-installed them to no avail. This all started after I installed Vista and
WLOC. I configured my accounts on my wife's computer (XP) and my email works
fine. When I setup my accounts on my vista machine I push the button to test
settings and it passes all tests and I finish the setup and it goes right
back to the same error message. I have been searching high and low for a
fix, but nothing yet.

Ron
 
K. Orland said:
Try the information listed here to see if any of it helps. If not please
post
back.

http://www.howto-outlook.com/faq/passwordnotremembered.htm
Click to expand...
=============

Kathleen, thanks for answering. When I go to the link you provided and click
on the Outlook versions on XP selection I get "
The Knowledge Base (KB) Article You Requested Is Currently Not Available.

I had found this link before and got the same result. I understand from my
researches that this problem of the constant recurrence of an "Enter Network
Password" dialog with non-recognition and retention of a correct password is
a common one and has been around for some time. Solutions are hard to find.
The only relevant one that I have found involves a complicated registry
adjustment which is beyond my simple technical skills. I'm afraid to do
harm.

Absent a simple fix, I wonder if Office 2007 (when I get it as part of a new
computer upgrade) is going to solve it. I can function on webmail until
then. Meanwhile though because of my "always on" ISP, while Outlook is open,
it continues to hunt for a connection and I get the constant reappearance of
a "Enter Network Password" dialog box in whatever application I'm in. All
work is of course suspended until I clear the box. Like so many that have
gone before have said, this is infuriating. Thanks, Denzil.
 
I have cable internet at home and Office 2003 pro on a PC running XP pro and
definitely don't have this problem.
One problem could be that the stored username and password feature of XP
could be the problem since maybe it's holding an old password (if you've ever
changed it). Click on Start, scroll to Run and type in: "control keymgr.dll"
without the quotes. If there is an entry for your mailserver there delete it.
Open Outlook again and see if you get prompted again for your username and
password.
Check your DNS is Network Settings to make sure everything is correct there.
Contact your ISP to make sure that you have the right settings. Let me know
how that goes.
 
Arrggg! Am having the same problem! I think it all started when McAfee
prompted me to update and I absentmindedly said ok. Well, i didnt like how
much it affected things so I restored to an earlier point and ever since have
had this problem with the email. I have tried to uninstall MsAfee altogether
but it won't delete the firewall stating something is "missing" and therefore
it cant be uninstalled. Tried to set up a new email, to no avail. REALLY
frustrating. Someone help! Thanks, Sara
 
sara said:
Arrggg! Am having the same problem! I think it all started when McAfee
prompted me to update and I absentmindedly said ok. Well, i didnt
like how much it affected things so I restored to an earlier point
and ever since have had this problem with the email. I have tried to
uninstall MsAfee altogether but it won't delete the firewall stating
something is "missing" and therefore it cant be uninstalled.
Click to expand...

Reinstall McAfee and then uninstall it again. That mat restore whatever is
missing.
 
I have the same problem, I think it might have something to do with COMCAST.
because i can't find anything about this specific problem that did not happen
recently . and i had a lot of trouble with the comcast change. does anyone
else use comcast? i changed my email to @comcast 2 days ago and since
yesterday i cant receive mail and have the "network password" prompt all the
time. btw. i run XP and have a wireless network.

so if anyone knows what it is and how to solve this problem...help please

thanks! victor
 
Victor said:
I have the same problem, I think it might have something to do with
COMCAST. because i can't find anything about this specific problem
that did not happen recently . and i had a lot of trouble with the
comcast change. does anyone else use comcast? i changed my email to
@comcast 2 days ago and since yesterday i cant receive mail and have
the "network password" prompt all the time. btw. i run XP and have a
wireless network.

so if anyone knows what it is and how to solve this problem...help
please
Click to expand...

Comcast will have instructions on how to configure an account on their web
pages. Try starting with a new mail profile.
http://www.howto-outlook.com/faq/newprofile.htm
 
Not sure if anyone has done a search with the word "enter Network
Password"...but this appears to be a very COMMON problem in Outlook 2003 &
2007...with NO SOLUTION. Not only do I have the same problem, but I know of
another 30+ users with the same problem. I have erased and resaved the
passwords. I have tried deleting the email account in Outlook and re-creating
it. I have tried deleting the profile and re-creating it. I have tried the
knowledge base article on making the registry change to the Protected Storage
key. All XP Pro updates have been installed as well as the updates for
Office. NOTHING has solved the problem. In many of these situations, the user
has had the problem immediately after setting up the email account. ALL
settings are known to be correct. If ANYONE has a solution, Please let me
know. Thank you!
 
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