Outlook 2003 buttons don't work anymore

  • Thread starter Thread starter Mas
  • Start date Start date
M

Mas

I have outlook 2003, and recently two buttons stopped working. First, if I
click "Send/Receive", nothing happens. Second, I cannot change the account
with which to send my email anymore. If I click on "account" when composing
an email, outlook runs into problems. Any idea about what's going on? thanks.
 
Thanks. I deleted that file (what's that file for btw?), but the Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new SRS file
is generated.

thanks again if you can provide further help.

Diane Poremsky said:
Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
I have outlook 2003, and recently two buttons stopped working. First, if I
click "Send/Receive", nothing happens. Second, I cannot change the account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going on?
thanks.
Click to expand...
Click to expand...
 
That is the send and receive settings configuration file and if its corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
Thanks. I deleted that file (what's that file for btw?), but the
Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new SRS
file
is generated.

thanks again if you can provide further help.

Diane Poremsky said:
Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
I have outlook 2003, and recently two buttons stopped working. First,
if I
click "Send/Receive", nothing happens. Second, I cannot change the
account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going on?
thanks.
Click to expand...
Click to expand...
Click to expand...
 
I see. But the new SRS file that Outlook generates still doesn't work. What
should I do?

Diane Poremsky said:
That is the send and receive settings configuration file and if its corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
Thanks. I deleted that file (what's that file for btw?), but the
Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new SRS
file
is generated.

thanks again if you can provide further help.

Diane Poremsky said:
Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have outlook 2003, and recently two buttons stopped working. First,
if I
click "Send/Receive", nothing happens. Second, I cannot change the
account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going on?
thanks.
Click to expand...
Click to expand...
Click to expand...
 
find and delete (or rename) outcmd.dat - this is the toolbar customization
file.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
I see. But the new SRS file that Outlook generates still doesn't work.
What
should I do?

Diane Poremsky said:
That is the send and receive settings configuration file and if its
corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
Thanks. I deleted that file (what's that file for btw?), but the
Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new
SRS
file
is generated.

thanks again if you can provide further help.

:

Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have outlook 2003, and recently two buttons stopped working.
First,
if I
click "Send/Receive", nothing happens. Second, I cannot change the
account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going
on?
thanks.
Click to expand...
Click to expand...
Click to expand...
 
Doesn't work. The outcmd.dat file, as well as the srs file automatically got
regenerated. Still can't send/receive mails. But thank you neverthelss for
your help.

Diane Poremsky said:
find and delete (or rename) outcmd.dat - this is the toolbar customization
file.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
I see. But the new SRS file that Outlook generates still doesn't work.
What
should I do?

Diane Poremsky said:
That is the send and receive settings configuration file and if its
corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thanks. I deleted that file (what's that file for btw?), but the
Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new
SRS
file
is generated.

thanks again if you can provide further help.

:

Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have outlook 2003, and recently two buttons stopped working.
First,
if I
click "Send/Receive", nothing happens. Second, I cannot change the
account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going
on?
thanks.
Click to expand...
Click to expand...
Click to expand...
 
It is difficult to determine why polling is failing when you do not post
your mail account type, connection type and polling settings. If automatic
polling once worked and now fails, you also need to examine what changes
were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
Mas said:
Doesn't work. The outcmd.dat file, as well as the srs file automatically
got
regenerated. Still can't send/receive mails. But thank you neverthelss for
your help.

Diane Poremsky said:
find and delete (or rename) outcmd.dat - this is the toolbar
customization
file.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Mas said:
I see. But the new SRS file that Outlook generates still doesn't work.
What
should I do?

:

That is the send and receive settings configuration file and if its
corrupt
it will cause issues with the menu and with send and receives. Outlook
recreates a new SRS with default settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thanks. I deleted that file (what's that file for btw?), but the
Send/Receive
file still doesn't work. It seems whenever I open the Outlook, a new
SRS
file
is generated.

thanks again if you can provide further help.

:

Find and delete the SRS file for your profile.
see http://www.outlook-tips.net/beginner/filepath.htm for the file
location.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have outlook 2003, and recently two buttons stopped working.
First,
if I
click "Send/Receive", nothing happens. Second, I cannot change
the
account
with which to send my email anymore. If I click on "account" when
composing
an email, outlook runs into problems. Any idea about what's going
on?
thanks.
Click to expand...
Click to expand...
Click to expand...
 
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