Outlook 2003 Address Book not updating

  • Thread starter Thread starter JeffO
  • Start date Start date
J

JeffO

We just had someone change her name.
Her email account was changed to display the correct new
name.
Nearly all our people have Office XP.
We have Exchange 2000 on a Windows 2003 Server.
The domain uses AD.

I noticed that in Outlook 2003, the Global Address Book
is still displaying the old name. I've had the Exchange
admin look into this and showed her the anomaly.
EVERY Outlook XP machine shows the Global correctly.
EVERY Outlook 2003 machine shows the old name. No amount
of send/receive-full details will fix this.

As far as I can guess, since the domain controller still
knows the user by the same "xyz" name, but the logon,
comments, and labels have changed, then Outlook 2003 must
be seeing that the "xyz" hasn't changed and won't bother
updating any of the other info.
This is a problem for lots of reasons. People are often
changing phone numbers, names, titles, etc. Outlook 2003
isn't keeping things up-to-date.

Anyone else seeing this?
 
I'm seeing it as well. GAB and Master Calendar don't update immediately for all users. We are O/S XP and Office 2003 on all desktops. Servers are all 2003. Exchange is 2003.
 
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