Outlook 2002 Read/Unread Icon Display Anomaly

  • Thread starter Thread starter Jim Caldwell
  • Start date Start date
J

Jim Caldwell

In Outlook 2002 installed as part of an Office XP Standard
installation on a Win98 SE machine, the Inbox display of
the Read/Unread Icons is acting "squirrely" and when one
arbitrarily selected Unread Item (can be the one at the
top or elsewhere in the display) is double-clicked to open
and read, other "Unread" Icons change from unread
indication (Gold Envelope) to "Read" Icons (White Envelope)
even though they have not "opened". Have repaired the
installation and re-installed over the installation twice,
once after moving a large number of Inbox/Deleted
Items/Sent Items from their normal residing point on our
Exchange 2000 server to Personal Folders on this user's C:
Drive. Am considering a complete uninstall/reinstall of
Office XP Standard/Outlook but did not want to take this
extensive and time consuming approach on a busy user's
workstation unless it was close to a last resort. If that
didn't fix it then my last resort would be a delete of the
user's Exchange Mailbox and the creation of a new one, but
that might not point at a problem that is possibly more
workstation oriented. Have looked through the KB under
several searches and cannot find anything that zeroes in
on this even though I did get a few "hits" using an exact
search for "Mark as Read". Any help would be appreciated
as this is a "heavy" e-mail user and pretty far up
the "chain-of-command". Thanks, Jim Caldwell
 
Windows NT4 SP6
Outlook 2000 SR-1

I have a user experiencing the same issue; this person is
not a heavy email user. We deleted all emails in the sent
items and deleted items to minimize the size of the
mailbox, the issue still persist. This organization still
uses Office 97, Outlook 2000 was installed separately and
has been working fine, until today. Mostly a nuisance,
but I would still like an answer to the problem.
 
Hello!

I have the same problem. We use Windows XP and Office XP. The problem is not on the Outlook Profil cause i recreated it, but may be on the Windows Profil. I logged on onto another pc and the problem did not follow. What i found to correct it, it's to use the view panel. When the view panel is active, everything is ok.

Good luck and excuse my pure english...

Rejean
 
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