Outlook 2000 - unable to delete items from Deleted Items folder

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I'm hoping somone may be able to tell me how to fix the following:

Problem:
when I try and delete anything from the Deleted Items folder, I get the following message:
"The messaging interface has returned an unknown error. If the problem persists, restart Outlook"

What I've done:
Run scanpst.exe - this doesn't come up with any errors.
Run Outlook's 'Detect and Repair' function. For a while this didn't work (I'd get an error msg: Error 1916. Error installing ODBC driver manager, ODBC error 0. Contact your support personnel.); however, having read some other posts, I've now installed MDAC 2.5 [I think some files had been deleted - possibly when uninstalling another program?], which at least appears to have fixed THAT problem, ie I can now run the 'Detect and Repari' program.

The original problem, however, remains - I can't delete items from the 'Deleted Items' folder.

Anyone come across this before, and able to offer advice?

Many thanks in advance


Patrick
http://www.smgd.org.uk
 
Edit the message;
1.. Open the message by double clicking on it

2.. Choose Edit-> Edit message

3.. Type or remove some characters (I usually type 3 spaces)

4.. Save and close the message

5.. Try to delete the message again


--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
ave Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(remove all CAPS and _underscores_ from the address when mailing me)
-----
Patrick said:
I'm hoping somone may be able to tell me how to fix the following:

Problem:
when I try and delete anything from the Deleted Items folder, I get the following message:
"The messaging interface has returned an unknown error. If the problem persists, restart Outlook"

What I've done:
Run scanpst.exe - this doesn't come up with any errors.
Run Outlook's 'Detect and Repair' function. For a while this didn't work
Click to expand...
(I'd get an error msg: Error 1916. Error installing ODBC driver manager,
ODBC error 0. Contact your support personnel.); however, having read some
other posts, I've now installed MDAC 2.5 [I think some files had been
deleted - possibly when uninstalling another program?], which at least
appears to have fixed THAT problem, ie I can now run the 'Detect and Repari'
program.
 
Hi Roady

Thanks for the suggestion. It worked for one message, but then wouldn't work for any others. Again, I got the same error message. I have experienced this in the past, ie it seems to have been fixed, but then stops

Oh yes, and I've got about 1700 deleted items, so it would've taken me a little while to get rid of them all!

Patric
http://www.smgd.org.uk
 
I realise it's probably bad form to reply to your own posts (!), but I think I've worked out why SOME emails can be deleted, and others not. If the message is dated prior to some time late January, I can't delete it; if however, it's more recent, I CAN

Patric
http://www.smgd.org.uk
 
Try SHIFT+DELETE as well and run scanpst.exe again as well.

Another way to go would be to create a new pst-file and copy your valid
messages to it and then delete the original pst-file

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Patrick said:
I realise it's probably bad form to reply to your own posts (!), but I
Click to expand...
think I've worked out why SOME emails can be deleted, and others not. If
the message is dated prior to some time late January, I can't delete it; if
however, it's more recent, I CAN!
 
Back
Top