J
John Rule
I recently bought a new computer and have installed
Office 2003. I think I must have started Outlook and
created a personal data file before copying the pst file
from my old version of Outlook (I think 2000) into the
Outlook 2003 folder. In any event, I have two Personal
Folders in Outlook 2003. Following instructions regarding
using old pst files ("Reconnect your old Outlook data
file" located at
http://office.microsoft.com/assistance/preview.aspx?
AssetID=HA010771141033&CTT=98), I have tried renaming the
old pst file by right-clicking its Personal Folder icon,
going to Properties, and clicking Advanced. I get an
error message that says "The operation failed. An object
could not be found." The same thing happens when I follow
the same procedure with what appears to be the new
Personal Folders. By the way, it appears that I don't
have authority to make certain changes to Personal
Folders after right-clicking - certain functions are
dimmed, including "Rename 'Personal Folders'"
and "Close 'Personal Folders'." So, problem one is how to
get rid of the unwanted Personal Folders and ensure I
have full authority over the old pst Personal Folders
that I want to use.
The second problem may be related to the first. When I
try to create a new distribution list, when I try to
select members I get an error message that says, "The
address list could not be displayed. The Contacts folder
associated with this address list could not be opened; it
may have been moved or deleted, or you do not have
permissions.." Going past that, I can access a drop-down
list that gets me to a different Contacts folder - the
one in the old pst file. Again, how do I get rid of the
new one - when I'm told as to both Personal Folders that
I lack authority to rename or close?
Office 2003. I think I must have started Outlook and
created a personal data file before copying the pst file
from my old version of Outlook (I think 2000) into the
Outlook 2003 folder. In any event, I have two Personal
Folders in Outlook 2003. Following instructions regarding
using old pst files ("Reconnect your old Outlook data
file" located at
http://office.microsoft.com/assistance/preview.aspx?
AssetID=HA010771141033&CTT=98), I have tried renaming the
old pst file by right-clicking its Personal Folder icon,
going to Properties, and clicking Advanced. I get an
error message that says "The operation failed. An object
could not be found." The same thing happens when I follow
the same procedure with what appears to be the new
Personal Folders. By the way, it appears that I don't
have authority to make certain changes to Personal
Folders after right-clicking - certain functions are
dimmed, including "Rename 'Personal Folders'"
and "Close 'Personal Folders'." So, problem one is how to
get rid of the unwanted Personal Folders and ensure I
have full authority over the old pst Personal Folders
that I want to use.
The second problem may be related to the first. When I
try to create a new distribution list, when I try to
select members I get an error message that says, "The
address list could not be displayed. The Contacts folder
associated with this address list could not be opened; it
may have been moved or deleted, or you do not have
permissions.." Going past that, I can access a drop-down
list that gets me to a different Contacts folder - the
one in the old pst file. Again, how do I get rid of the
new one - when I'm told as to both Personal Folders that
I lack authority to rename or close?