Outlook 2000 - not receiving e-mail quickly

  • Thread starter Thread starter Dave Sims
  • Start date Start date
D

Dave Sims

I have a user with Outlook 2000 who when receiving e-mail
it takes several minutes for him to get the mail. If he
starts and stops Outlook he receives the mail immediately.
I checked the Exchange server and the mail is going to his
mailbox immediately. As a matter of fact we can receive
the new mail from another PC immediately. I checked all
the send/receive settings and they appear correct. They
are exactly the same as my laptop and I don't have a
problem. Any idea what else may have an impact on this?

Sincerely,
Dave Sims
 
The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something. Possible culprits are proxy servers, firewalls,
and routers. Have your network administrator look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052 and see if
that might be the problem. If you can't solve the network problem, you can
set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.
 
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