outlook 2000 hangs on messages with attachments

  • Thread starter Thread starter Greg
  • Start date Start date
G

Greg

We recently moved all of our mailboxes from an NT box running Exchange
5.5 to a 2000 box which is running 5.5. Since then we have random
users experiencing the same problem...when attempting to view or open
a message containing an attachment, outlook will hang before
opening....the amount of time depends upon how large the attachment
is. (a 2-3 meg attachment takes 40-50 seconds to view the email
message, than another 40-50 seconds to open the attachment)

When I run outlook using the /Safe switch, all emails pop up
instantly.

I have taken the following steps---
Verified all of the latest office service packs and updates are
installed,
Deleted the profile and recreated it,
Renamed the OUTCMD.dat file
Turned off Preview Pane
Verified there were no add-ins
Ran the following switches: cleanfreebusy, cleanfinders,
cleanreminders, cleanviews, checkclient, resetfolders,
resetoutlookbar, nopreview, and the problem still exists.

I'm not crazy about removing office, reinstalling, re-service packing,
etc. on these computers, any other advice? Thanks in advance.
 
Thanks for the reply, but when I start outlook using
the /safe switch the problem goes away, so I don't believe
it's a network issue.
 
When it works with /safe then there must be some add-in you are using
causing the problem. Try disabling your virusscanner/firewall for instance
on the client and see if it solves anything. If so; update your
virusscan/firewall software.

--
Roady
www.sparnaaij.net (gave it a remake)
News, FAQ, How To's for Outlook and more...

-----
 
you are correct, it was an add-in called LDVP, symantec
LANDesk Virus Protection. I have disabled it, but
wondering what the effects will be, I guess I'll goto
Symantec for advice. Thanks for your help.
-----Original Message-----
When it works with /safe then there must be some add-in you are using
causing the problem. Try disabling your
Click to expand...
virusscanner/firewall for instance
 
Back
Top