Outlook 2000 and Journaling

  • Thread starter Thread starter AnytimeAnywhere
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A

AnytimeAnywhere

I have a user whose Journal is not logging anything even though Journaling
is turned on. I found an MS document regarding this issue that had me make
a change to the registry, but that didn't work.

Any ideas on what I can do to get his Journaling to work?

Thanks,

John
 
Have you selected the items and/or contacts that you want to
have journaled?

Example: Automatically record these items: (list of choices to select)
THEN For these contacts: (contact list to select from)

Nikki Peterson
 
Yes, all check boxes have been checked.

John

Nikki said:
Have you selected the items and/or contacts that you want to
have journaled?

Example: Automatically record these items: (list of choices to select)
THEN For these contacts: (contact list to select from)

Nikki Peterson
Click to expand...
 
What version of Outlook is the client using?
Are they in Cache Mode?
Do they deliver their mail to a PST?

Nikki Peterson
 
Outlook 2000.
Not that I know of. Where would I look?
No. Email is on the Exchange 5.5 server, although, he routes some mail to a
public folder.

John
 
Try using the DETECT AND REPAIR option.
This is on the HELP Menu in Outlook.
Be aware that depending on how you installed Outlook you
may need your Office/Outlook install disk to complete this.

Nikki Peterson
 
It's fixed. The problem was that the registry was pointing to a location in
the users profile that didn't exist.

John
 
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